Customer Service Associate Mercedes-Benz

4 weeks ago

Atlanta, United States RBM of Atlanta Full time
RBM OF ATLANTA

MERCEDES-BENZ SERVICE CONCIERGE

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. We were awarded "Best of the Best" from Mercedes-Benz - Georgia's only 6 time winner. We are also recognized as a J.D Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 4 consecutive years We have the largest service center and the largest parts inventory in the state of Georgia. We are deeply established in the southeast and have been Atlanta's Mercedes-Benz Connection since 1964. RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Benefits:
  • Competitive hourly wage - $16.00 per hour
    • Part-time positions available - If you're currently in school, looking for an internship, or have other commitments we can accommodate your schedule
    • Full-time positions available with benefits
    • Great work/life balance - Dealership is closed Sundays so you can spend time with family and friends
    • Paid holidays, sick time, and vacations for full-time employees - Earn vacation from your 1st day of work
    • Get paid EVERY Friday by direct deposit
    • Sales spiffs and bonus opportunity
  • Paid training and certification
    • Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
    • Flexibility to train associates with similar experience such as: Receptionists, Cashiers, Loaner Car Agents, Front Desk Clerks, etc.
    • Many career paths in both service and sales - many of our associates have been promoted to other roles in the dealership
  • Competitive insurance and retirement benefits available for full-time employees
    • Medical and dental insurance coverage
    • Company contribution to Health Savings Account for eligible HDHP participants
    • Long-term and short term disability insurance
    • $25,000 company-paid life insurance for full-time employees (additional coverage available)
    • 401(k) retirement plan with company match
  • Employee discounts for parts, service, detail, and vehicle purchases - free carwash on-site
  • Onsite parking

SERVICE CONCIERGE ESSENTIAL JOB DUTIES

The primary goal of a Service Concierge is to ensure our clients have a truly exceptional experience when coming in for Service. The concierge primary responsibility is to maintain the high quality standards of the business, by providing outstanding customer service, treating each customer with care and the utmost standard of professionalism. You are part of the "air traffic control team" to ensure clients get to the right person at the right time. You will provide our clients with answers to their questions and navigate them through the service appointment process seamlessly while ensuring business policies and procedures are followed at all times.

If you're currently working as a receptionist, cashier, call center associate, front desk clerk, concierge, or just enjoy helping people - Apply Today
  • Warmly greet and welcome clients and other guests to the dealership.
  • Check-in clients for service appointments and ensure that no client waits too long to speak with an advisor.
  • Manage the waiting area and amenities.
  • Actively listen to our clients and their needs and interpret body language in order exceed client's expectations, solve problems, and de-escalate issues.
  • Record details of inquiries, comments, and complaints. Proactively communicate potential issues to management and other departments in order to provide the best possible customer experience.
  • Generate courtesy car loaner agreements, explain terms to clients, collect required documentation, and complete vehicle inspections.
  • Check-out clients picking up their vehicles from service, collect payment, complete courtesy car returns, and connect clients with their advisor or manager if they have questions.
  • Abide by company policy and departmental best practices and procedures and other duties as assigned.

Requirements and Qualifications:
  • Prior to being employed, applicants for employment must participate in RBM's normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
  • High school diploma or the equivalent and authorized to work in the USA for any employer.
  • Previous experience in a similar role with similar responsibilities.
  • Basic communication and problem solving skills; Basic mathematical skills using American units of measure.
  • Physical demands include: frequently position body and move in order to greet clients, retrieve files, inspect and drive vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion. Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary: $16.00 per hour

Job Type: Full-Time

Hiring Immediately

Experience Level: Entry Level

  • Customer Service Associate Mercedes-Benz

    3 weeks ago

    Atlanta, United States RBM of Atlanta Full time

    RBM OF ATLANTAMERCEDES-BENZ SERVICE CONCIERGERBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. We were awarded "Best of the Best" from Mercedes-Benz - Georgia's only 6 time winner. We are also recognized as a J.D Power...

  • Customer Service Associate Mercedes-Benz

    3 months ago

    Atlanta, United States RBM Of Atlanta Full time

    RBM OF ATLANTAMERCEDES-BENZ SERVICE CONCIERGE RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. We were awarded "Best of the Best" from Mercedes-Benz - Georgia's only 6 time winner. We are also recognized as a J.D Power...

  • Mercedes-Benz Service Expert

    2 days ago

    Atlanta, Georgia, United States RBM Of Atlanta Full time

    Company OverviewRBM Of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees, which enables us to take amazing care of our clients. We were awarded 'Best of the Best' from Mercedes-Benz, making us Georgia's only 6 time winner. Additionally, we are recognized as a J.D Power Dealer of...

  • Mercedes-Benz Service Associate

    2 days ago

    Atlanta, Georgia, United States RBM Of Atlanta Full time

    Customer Service Associate Opportunity in AtlantaRBM of Atlanta, a leading Mercedes-Benz dealership in the southeast, is seeking a Customer Service Associate to join our team. This role offers a competitive hourly wage of $16.00 and excellent benefits, including paid training and certification, competitive insurance and retirement benefits, and employee...

  • Mercedes-Benz Master Technician Position

    4 weeks ago

    Atlanta, Georgia, United States RBM Of Atlanta Full time

    About the JobRBM of Atlanta is a leading Mercedes-Benz dealership committed to excellence in customer service and employee satisfaction. We're seeking a skilled Mercedes-Benz Technician to join our team.

  • Automotive Service Director

    4 weeks ago

    Atlanta, Georgia, United States Mercedes-Benz of Buckhead Full time

    Job OverviewWe are seeking a highly experienced and skilled Automotive Service Manager to lead our service department at Mercedes-Benz of Buckhead. As a key member of our team, you will be responsible for ensuring exceptional customer satisfaction, maximizing efficiency, and driving revenue growth.

  • Food Service Team Member

    3 weeks ago

    Atlanta, Georgia, United States Big Dave's Mercedes Benz Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Food Service Crew Member to join our team at Big Dave's Mercedes Benz in Atlanta, GA.The ideal candidate will have an enthusiastic attitude, strong customer service skills, and the ability to work well as part of a team.

  • Director of Service Excellence

    2 days ago

    Atlanta, Georgia, United States Mercedes-Benz of Buckhead Full time

    Job Description: Company Overview: Mercedes-Benz of Buckhead is a leading dealership in the Atlanta area, committed to providing exceptional customer service and selling high-quality vehicles. We are seeking an experienced Director of Service Excellence to join our team and lead our service department to new heights.Salary: The estimated salary for this...

  • Food Service Director

    1 week ago

    Atlanta, Georgia, United States LEVY Full time

    **Levy Overview:**Leveraging unbridled creativity, custom strategies, impeccable service, and true love for great food, we create unforgettable experiences.**Job Opportunity:**We are hiring a Senior Kitchen Manager to supervise food-service associates at Mercedes Benz Stadium. The ideal candidate will have experience in training, planning, and directing...

  • Concessions Food Service Supervisor Position at Mercedes Benz Stadium

    4 days ago

    Atlanta, Georgia, United States Levy Full time

    Job Title and OverviewWe are seeking a highly motivated Concessions Food Service Supervisor to join our team at Mercedes Benz Stadium.

  • Customer Service Ambassador for Mercedes-Benz Georgia

    4 weeks ago

    Atlanta, United States RBM of Atlanta Full time

    RBM of Atlanta, a family-owned and operated Mercedes-Benz dealership in the southeast, is seeking an experienced Service Concierge to join our team. As a Service Concierge, you will play a vital role in ensuring our clients have a truly exceptional experience when coming in for service.The primary goal of this position is to maintain high quality standards...

  • Service Business Development Manager

    2 days ago

    Atlanta, Georgia, United States Mercedes-Benz of Buckhead Full time

    Job DescriptionWe are seeking a highly skilled Service Business Development Manager to join our team at Mercedes-Benz of Buckhead. In this role, you will be responsible for developing and implementing sales strategies to drive sales growth and build strong relationships with our customers.Key ResponsibilitiesDevelop and implement sales strategies to achieve...

  • Dining Experience Ambassador

    7 days ago

    Atlanta, Georgia, United States Big Dave's Mercedes Benz Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Dining Experience Ambassador to join our team at Big Dave's Mercedes Benz in Atlanta, GA. The ideal candidate will possess excellent communication skills, the ability to work well under pressure, and a passion for delivering exceptional dining experiences.

  • Mercedes-Benz Call Center Agent

    2 weeks ago

    Atlanta, Georgia, United States RBM Of Atlanta Full time

    The Perfect Opportunity for Customer Service ProfessionalsWe are seeking highly motivated and customer-focused individuals to join our Service BDC team as a Mercedes-Benz Call Center Agent. In this role, you will play a critical part in delivering exceptional customer experiences and ensuring the smooth operation of our service department.You will be...

  • Food Service Crew Member | Cheesesteak Expert

    4 weeks ago

    Atlanta, Georgia, United States Big Dave's Mercedes Benz Full time

    Job SummaryWe are seeking an enthusiastic Food Service Crew Member to prepare and serve delicious Cheesesteaks at the Mercedes Benz Arena. This role requires a strong customer service focus, ability to work in a fast-paced environment, and a willingness to learn and grow with the company.Key ResponsibilitiesMaintain a clean and organized workstation,...

  • Customer Service Representative

    2 weeks ago

    Atlanta, Georgia, United States RBM Of Atlanta Full time

    RBM of Atlanta - A Great Place to WorkWe are a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees, which allows us to take amazing care of our clients.We were awarded 'Best of the Best' from Mercedes-Benz for 2023 and we are Georgia's only 9-time winner. We are also recognized as a J.D Power...

  • Mercedes Benz Stadium Team Lead

    6 days ago

    Atlanta, Georgia, United States Levy Full time

    Job Title: Mercedes Benz Stadium Team LeadOur Mission At Levy, our mission is to deliver unparalleled guest experiences that exceed expectations. We believe that every interaction matters, and we're dedicated to creating lasting memories for our guests.Salary As a Team Lead, you will earn a competitive salary of $25.00 to $26.50 per hour, making you one of...

  • Hospitality Service Professional

    2 weeks ago

    Atlanta, Georgia, United States Compass Group USA Full time

    **About the Job:**We are seeking a Hospitality Service Professional to join our team at Levy at Mercedes Benz Stadium. As a Hospitality Service Professional, you will be responsible for delivering food to restaurant/dining room patrons in a timely and professional manner.About the Role:Deliver food to restaurant/dining room patrons/customers.Follow...

  • Suites Runner-Mercedes Benz Stadium

    2 months ago

    Atlanta, United States Compass Group USA Full time

    Suites Runner-Mercedes Benz StadiumClick Here to Apply OnlineJob Description Levy Sector Position Title: [[title]]Pay Range: $16.28 to $16.28 We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1351902.The advertised program is an AI recruiting assistant that helps you apply to jobs with...

  • Busser-Mercedes Benz Stadium

    4 weeks ago

    Atlanta, United States Compass Group USA Full time

    Busser-Mercedes Benz StadiumClick Here to Apply OnlineJob Description Levy Sector Position Title: [[title]]Pay Range: $17.33 to $17.33 We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1354451.The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass...