Community Donation Manager

4 weeks ago


Silver Spring, United States Savers Thrifts Stores Full time

Job Title: Community Donation Manager

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

* Bundled health plans such as medical, Rx, dental and vision.
* Company-paid life insurance for extra protection and peace of mind.
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* Paid time off from work for leisure or other hobbies.
* A range of mental health services to assist you in managing daily life.

What you'll be working on:

Accountable for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center to make Savers the donation center of choice. Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation. Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers. Manages a team of Community Donation Center Ambassadors. The Community Donation Manager is guided by the Savers Vision and Core Values.

Donation Center Operations

* Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained.
* Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times.
* Engages with customers and donors to actively promote Savers' brand both in the store and in the community as required.
* Ensures donations are accurately weighed by classification and accounted for.
* Plans, tracks, and measures donation goals and results.
* Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic.
* Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand.
* Leverages Voice of the Customer Program to improve donor satisfaction.
* Performs the duties of the CDC Ambassador as required.

Leadership and Development

* Leads, directs, and supervises the work of CDC Ambassadors.
* Plans staffing needs; recruits, selects, and trains new CDC Ambassadors.
* Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues.
* Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the store's nonprofit partner, and demonstrating the company's brand and values.
* Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
* Role models and maintains a respectful, values-driven workplace that adheres to all Savers' Policies and Procedures.
* Functions as an active member of the management team

Donor Service

* Delivers a positive and unforgettable donor experience by training, coaching, and role-modeling donor service expectations to CDC Ambassadors.
* Continuously assesses the donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.
* Actively engages with the donor by seeking firsthand feedback to make improvements to all aspects of the donor experience. Responds to donor questions, requests, and complaints.
* Educates all team members in the store on Savers' brand, empowering them to share stories about the business model to customers and the community.
* Works with store team in promoting awareness of our non-profit partner, joint brands, and community impact.
* Drives company promotions and other permitted grassroots efforts inside and outside the store that create community awareness of the CDC, the company brand, and the benefits of donating to Savers.
* Partners with the Sourcing team to lead or assist in Fundrive events as needed.
* Networks within the community through grassroots efforts to share the Savers story and promote awareness.

What you have:

* Excellent presentation skills.
* Mathematical skills.
* Ability to communicate well in both verbal and written forms.
* Ability to observe, assess and coach the work of others.
* Ability to



  • Silver Spring, United States Savers Value Village Full time

    **Job Title: Community Donation Manager** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des _Valeurs_ (in Quebec) and Savers Australia._ **What you can expect**: - The opportunity to celebrate uniqueness. We are made up of people from many different...


  • Silver Spring, United States Savers | Value Village Full time

    Job Title: Community Donation Manager Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items...


  • Silver Spring, United States Savers Full time

    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used , one-of-a-kind items that have been donated by the community to local...


  • Silver Spring, United States Savers Full time

    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used , one-of-a-kind items that have been donated by the community to local...


  • Silver Spring, United States A Wider Circle Full time

    9159 Brookville Road, Silver Spring, MD, USA_ - _55000-65000 per year_ - _Salary_ - _Full Time_ - _Medical, Dental & Vision, 160 hours of Paid Time Off, Retirement Match, 8 Paid Holidays..._ **Salary range $55-65K** **Job Summary** A Wider Circle is looking for an individual to join our In-Kind Donations - Inventory Team to co-lead our largest team. The...


  • Silver Spring, United States A Wider Circle Full time

    Job DescriptionJob DescriptionSalary range $55-65KJob Summary A Wider Circle is looking for an individual to join our In-Kind Donations - Inventory Team to co-lead our largest team. The Co-Manager ensures optimal functioning of the day-to-day tasks to meet daily goals while demonstrating professionalism and adhering to the organization's procedures and...

  • Community Manager

    4 weeks ago


    Silver Spring, United States Acento Real Estate Partners Full time

    Job Summary: We are seeking a highly organized and detail-oriented Community Manager to oversee the operations of our residential community. The Community Manager will be responsible for ensuring the smooth running of the property, maintaining positive relationships with residents, and managing administrative tasks. This is a full-time position. Duties: -...


  • Silver Spring, United States NATIONAL MARINE SANCTUARY Full time

    **Location**: Silver Spring, MD (hybrid telework option) **Supervisor**: Director of Strategic Communications **Supervisory Role**: No **Status**: Full-Time, Exempt **Term**: 3 years with the possibility of extension **What We Need** - The National Marine Sanctuary Foundation, a 501(c)3 non-profit organization that is a leading voice for U.S. protected...


  • Silver Spring, United States RepresentWomen, Inc Full time

    In 2021 RepresentWomen completed a strategic plan that aims to double the size and budget of the organization, expanding the scope of our work and investing in infrastructure to sustain that growth. The Communications Manager is a new position on the team, and under the supervision of the Communications Director, will execute the needs of the department. The...


  • Silver Spring, United States Acento Real Estate Partners Full time

    We are seeking a highly organized and detail-oriented Community Manager to oversee the operations of our residential community. The Community Manager will be responsible for ensuring the smooth running of the property, maintaining positive relationships with residents, and managing administrative tasks. This is a full-time position. **Duties**: - Manage...


  • Silver Spring, United States Grady Management Inc Full time

    Grady Management Inc., one of the area's leading property management firms is seeking a Community Manager for our roving/floater position. This position will assist as needed in our communities throughout Northern Virginia and Maryland. You will be involved in all aspects of day-to-day operations including: - Resident relations - Rent loss control -...


  • Silver Spring, United States Acento Real Estate Partners Full time

    Job Overview: We are seeking a highly organized and motivated individual to join our team as a Community Manager. As a Community Manager, you will be responsible for overseeing the day-to-day operations of our community, ensuring resident satisfaction, and maintaining a positive living environment. **Duties**: - Provide excellent customer service to...


  • Silver Spring, United States eSimplicity Full time

    Job DescriptionJob DescriptionDescription:About UseSimplicity is modern digital services company that delivers innovative federal and commercial IT solutions designed to improve the health and lives of millions of Americans while defending our national interests. Our solutions and services improve healthcare for 100+ million Americans, protect our borders,...


  • Silver Spring, Maryland, United States Grady Management Inc Full time

    Grady Management Inc., one of the area's leading property management firms is seeking a Community Manager for our roving/floater position. This position will assist as needed in our communities throughout Northern Virginia and Maryland.You will be involved in all aspects of day-to-day operations including:Resident relations Rent loss control Administration...


  • Silver Spring, United States Kettler Enterprises, Inc Full time

    Overview: KETTLER currently has an opening for an Assistant Community Manager at The Gramax, an apartment community located in Silver Spring, MD. The Assistant Community Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community...


  • Silver Spring, United States A Wider Circle Full time

    Job Description Job Description Salary Range $55-65K Job Summary A Wider Circle is looking for a leader to support our Volunteer Department. This individual will ensure optimal functioning of the day-to-day tasks, provide support and supervision to the two-person team, and engage individual and group volunteers in our work. The Volunteer Team works with over...


  • Silver Spring, Maryland, United States A Wider Circle Full time

    Job Description Job Description Salary Range $55-65KJob SummaryA Wider Circle is looking for a leader to support our Volunteer Department. This individual will ensure optimal functioning of the day-to-day tasks, provide support and supervision to the two-person team, and engage individual and group volunteers in our work. The Volunteer Team works with over...


  • Silver Spring, United States A Wider Circle Full time

    Job DescriptionJob DescriptionSalary Range $55-65K Job Summary A Wider Circle is looking for a leader to support our Volunteer Department. This individual will ensure optimal functioning of the day-to-day tasks, provide support and supervision to the two-person team, and engage individual and group volunteers in our work. The Volunteer Team works with over...


  • Silver Spring, United States Montgomery Community Media | Montgomery Community Television Full time

    The Media Education & Youth Engagement Manager is a dynamic, resourceful and strategic leader responsible for managing and spearheading MCM’s Digital Futures Institute initiatives, including youth training, education, and programming. The Digital Futures Institute at Montgomery Community Media stands at the forefront of integrating racial equity and social...


  • Silver Spring, United States Acento Real Estate Partners Full time

    Our own people say it... Acento Real Estate Partners is officially a GREAT PLACE TO WORK! You can see it yourself before even applying... Check us out! **About Us** Headquartered in the Washington, DC metro area, Acento Real Estate Partners is a premier investment management and operating company specializing in value-driven investment management...