Call Center Representative

2 weeks ago

Washington, United States Advantia Health Full time

Reiter, Hill & Johnson is seeking an in-office Call Center Representative. This role will be responsible for greeting, registering and schedules patients while working closely with practice providers and staff to ensure an exceptional patient experience. The hours for this role would be from 7:45 a.m.- 4:30 p.m.

Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.
  • Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.
  • Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice.
  • Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.
  • Comforts patients by anticipating patients' anxieties, and answering patients' questions.
  • Manages high volume of inbound and outbound calls in a timely manner.
  • Identifies customers' needs, clarifies information, researches issues and provides solutions and/or alternatives.
  • Maintains proper message documentation of patients' requests and forwards to the appropriate party.
  • Reads, understands and responds to all incoming Portal messages via Athena EMR system.

Qualifications:

  • High school diploma or GED required; Associate's degree preferred.
  • Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Able to occasionally travel during the work week.

About Reiter, Hill & Johnson:

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: 

About Advantia Health:
To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals.  If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.

  • Call Center Representative

    3 weeks ago

    Washington, United States Mb Staffing Services LLC Full time

    Job DescriptionJob DescriptionThe Call Center Representative must have direct, relatable Call Center experience. The CCR will work in a high-volume, Call Center setting and is responsible for handling inbound calls with customers, always taking a friendly, courteous, professional and ethical approach. The Call Center Representative will ensure a pleasant and...

  • Call Center Representative

    3 days ago

    Washington, United States Lightning Spark Marketing Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeJob Overview:We are seeking a dedicated and customer-oriented individual to join our team as a Call Center Representative. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing exceptional service....

  • Call Center Representative

    4 days ago

    Washington, United States Talkishco Full time

    Description We are looking for an experienced Call Center Representative to join the Talkishco team in Washington, DC. This is an exciting opportunity for an outgoing individual who loves connecting with people and providing outstanding customer service. As a Call Center Representative, you will have the chance to make a difference in the lives of our...

  • Call Center Representative

    2 weeks ago

    Port Washington, United States Randstad North America, Inc. Full time

    Randstad's Client in Roslyn Heights, NY is hiring a Call Center Representative to join their team! We are seeking someone with great customer service skills, a positive attitude, the ability to pick up softwares quickly, and with an adaptable persona Call Center, Representative, Technical Support, Customer Service, Technology, Staffing

  • Call Center Representative

    4 weeks ago

    Washington, United States Talkishco Full time

    Job DescriptionJob DescriptionWe are looking for an experienced Call Center Representative to join the Talkishco team in Washington, DC. This is an exciting opportunity for an outgoing individual who loves connecting with people and providing outstanding customer service. As a Call Center Representative, you will have the chance to make a difference in the...

  • Call Center Representative

    6 days ago

    Washington, United States Children's National Health System Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Respons Call Center, Representative, Customer Service, Insurance, Healthcare, Technology, Patient, Information

  • Temporary Call Center Representative

    3 weeks ago

    Washington, Washington, D.C., United States State of Maryland - COMP Revenue Administration Full time

    Introduction\r\rOPEN TO ALL QUALIFIED APPLICANTS\r\r\rThis is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\r GRADETemporary Call Center Representative - $18/hour\r LOCATION OF POSITIONHagerstown, Maryland\r POSITION DUTIESDo you enjoy...

  • Intake Call Center Representative

    2 days ago

    Washington, United States Columbia Associates Full time

    Join us at **Columbia Associates**, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care. As an **Intake Call Center Representative**, you'll be...

  • Call Center Representative

    2 weeks ago

    Washington, United States Advantia Health Full time

    Reiter, Hill & Johnson is seeking an in-office Call Center Representative. This role will be responsible for greeting, registering and schedules patients while working closely with practice providers and staff to ensure an exceptional patient experience. The hours for this role would be from 7:45 a.m.- 4:30 p.m. Job Responsibilities: To perform this job...

  • Call Center Representative

    3 weeks ago

    Washington, United States Advantia Health Full time

    Reiter, Hill & Johnson is seeking an in-office Call Center Representative. This role will be responsible for greeting, registering and schedules patients while working closely with practice providers and staff to ensure an exceptional patient experience. The hours for this role would be from 7:45 a.m.- 4:30 p.m. Job Responsibilities: To perform this job...

  • Call Center Agent

    7 days ago

    Washington, United States Mira commmatters Full time

    **About us**: Mira Commmatters is a dynamic and innovative marketing agency specializing in strategic communication solutions for diverse clients. With a focus on creativity, technology, and collaboration, we empower businesses to amplify their brand presence and achieve their marketing goals effectively. **Job Overview**: We are seeking a highly motivated...

  • Call Center Representative

    4 days ago

    Washington, United States Children's National Hospital Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...

  • Call Center Representative

    4 days ago

    Washington, United States Children's National Hospital Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...

  • Call Center Agent

    2 weeks ago

    Washington, United States Percepta House Full time

    Job Title: Call Center AgentJob Overview:As a Call Center Agent, you will be the first point of contact for customers seeking assistance over the phone. You will handle a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional customer service. Your primary goal will be to ensure customer...

  • Call Center Agent

    1 day ago

    Washington, United States Percepta House Full time

    Job DescriptionJob DescriptionJob Title: Call Center AgentJob Summary:We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional service. The ideal...

  • Call Center Manager

    3 hours ago

    Washington, United States Steneral Consulting Full time

    **Position - Sr And Mid Level PM** **Location - Washington DC, Hybrid ( 2-3 days onsite/week)** **Duration - 6+ months** **Interview Mode - Video** **Visa - USC, GC, GC-EAD, H4-EAD, TN** **Notes**: - **2 positions ( 1 senior 1 mid-level)**: - Techno-functional skill set - More functional but will have an advantage if they have had exposure to stack/...

  • Call Center Agent

    3 days ago

    Washington, United States Percepta House Full time

    **Job Title: Call Center Agent** **Job Summary**: **Responsibilities**: - Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests. - Provide accurate information to customers regarding products, services, pricing, and promotions. - Assist customers with placing orders, processing payments, and navigating our...

  • French/English Call Center Rep

    2 weeks ago

    Washington, United States Global Channel Management, Inc Full time

    French/English Call Center needs1+ year(s) of experience working in customer service, hospitality or call center environment French/English Call Center requires: • High school diploma Work hours: 11:00am – 7:15pm & Training is (9am – 5pm) for 2 weeks (35 hours a week) • 1+ year(s) of experience working...

  • Central Call Center Associate I

    7 days ago

    Washington, United States MultiCare Health System Full time

    You Belong Here.At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...

  • Call Center Customer Service Agent

    7 days ago

    Washington, United States Zoom Vibe Co Full time

    **About Us**: At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish...