Call Center Manager

3 weeks ago

Washington, United States Steneral Consulting Full time

**Position
- Sr And Mid Level PM**

**Location
- Washington DC, Hybrid ( 2-3 days onsite/week)**

**Duration
- 6+ months**

**Interview Mode
- Video**

**Visa
- USC, GC, GC-EAD, H4-EAD, TN**

**Notes**:

- **2 positions ( 1 senior 1 mid-level)**:

- Techno-functional skill set
- More functional but will have an advantage if they have had exposure to stack/ similar tech
- Mix of agile and waterfall ( not to structured in methodology. Will be adaptable)
- **Financial services or banking industry experience strongly desired**:

- Projects
- **Financial systems**:

- **Azure solutions**:

- **CRM**:

- **Phone system implementation, voice recording,**:

- **Zscaler implementation**:

- **Genisys platform migration and implementation for call cente**r
- Working within PMO

**Responsibilities**:

- Lead and support the implementation of CRM solutions, which are currently entering the testing phase.
- Oversee robust end-unit testing and ensure projects are production-ready.
- Manage and enhance internal tech platforms, including new phone systems, voice recording systems, and call center platforms.
- Work with a cross-functional team including tech resources, product people, and business stakeholders.
- Utilize JIRA for project management and ensure effective vendor interaction.
- Communicate effectively with stakeholders and provide detailed project reporting.
- Lead project teams, ensuring efficient coordination and execution of tasks.
- Manage multiple technical vendors and ensure smooth integration of their services.
- Facilitate API integration, data conversion, and implementation of Microsoft/Azure cloud solutions.

**Qualifications**:

- Proven experience in technical project management.
- Strong stakeholder communication and reporting skills.
- Demonstrated ability in project team leadership and managing multiple technical vendors.
- Familiarity with API integration, data conversion, and Microsoft/Azure cloud solutions.
- Agile mindset with flexibility to adapt as needed.
- Background in financial services is a plus but not required.

**Job Type**: Contract

Pay: $57.00 - $70.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

**Experience**:

- Call center management: 5 years (required)
- Genisys Platform: 5 years (required)
- Zscaler: 3 years (required)
- Phone System implemtation: 4 years (required)
- Azure: 3 years (required)

Work Location: On the road

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