Call Center Agent

4 weeks ago

Washington, United States Mira commmatters Full time

**About us**:
Mira Commmatters is a dynamic and innovative marketing agency specializing in strategic communication solutions for diverse clients. With a focus on creativity, technology, and collaboration, we empower businesses to amplify their brand presence and achieve their marketing goals effectively.

**Job Overview**:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and handling inbound and outbound calls in a professional manner. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a timely and efficient manner
- Make outbound calls to potential customers to promote products or services
- Provide information and assistance to customers regarding products, services, and promotions
- Handle customer complaints or concerns with empathy and professionalism
- Maintain accurate and detailed records of customer interactions in the company database
- Perform data entry tasks to update customer information or process orders
- Collaborate with team members to achieve individual and team goals

**Experience**:

- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and active listening skills

**Benefits**:

- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the company
- Medical, dental, and vision insurance options available
- Paid time off and holiday pay

Pay: $20.83 - $25.08 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Washington, DC (preferred)

Ability to Relocate:

- Washington, DC: Relocate before starting work (required)

Work Location: In person

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