Call Center Representative

2 weeks ago


Washington, United States Lightning Spark Marketing Full time
Job DescriptionJob Description

Job Title: Call Center Representative

Job Overview:
We are seeking a dedicated and customer-oriented individual to join our team as a Call Center Representative. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing exceptional service. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

  1. Assist customers with placing orders, processing payments, and updating account information.
  2. Resolve customer issues efficiently and effectively, escalating complex cases to appropriate channels when necessary.
  3. Utilize company systems and databases to accurately document customer interactions and update records.
  4. Collaborate with team members and other departments to ensure seamless customer experiences.
  5. Adhere to company policies, procedures, and quality standards to uphold customer service excellence.
  6. Meet or exceed performance metrics including call handling time, first call resolution, and customer satisfaction scores.
  7. Stay informed about product updates, promotions, and industry trends to better assist customers and enhance service delivery.

Qualifications:

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to empathize and build rapport with customers.
  • Proficient computer skills and experience with CRM software or call center systems.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Problem-solving abilities and a positive attitude towards challenges.

Powered by JazzHR

GxJZYHHPZQ



  • Washington, United States Mb Staffing Services LLC Full time

    Job DescriptionJob DescriptionThe Call Center Representative must have direct, relatable Call Center experience. The CCR will work in a high-volume, Call Center setting and is responsible for handling inbound calls with customers, always taking a friendly, courteous, professional and ethical approach. The Call Center Representative will ensure a pleasant and...


  • Washington, United States Lightning Spark Marketing Full time

    Job Title: Call Center RepresentativeJob Overview:We are seeking a dedicated and customer-oriented individual to join our team as a Call Center Representative. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing exceptional service. The ideal candidate should...


  • Washington, United States Talkishco Full time

    Job DescriptionJob DescriptionWe are looking for an experienced Call Center Representative to join the Talkishco team in Washington, DC. This is an exciting opportunity for an outgoing individual who loves connecting with people and providing outstanding customer service. As a Call Center Representative, you will have the chance to make a difference in the...


  • Washington, Washington, D.C., United States State of Maryland - COMP Revenue Administration Full time

    Introduction\r\rOPEN TO ALL QUALIFIED APPLICANTS\r\r\rThis is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\r GRADETemporary Call Center Representative - $18/hour\r LOCATION OF POSITIONHagerstown, Maryland\r POSITION DUTIESDo you enjoy...


  • Washington, United States LightHeart Associates Full time

    Join us at **LightHeart Associates**, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care. As an **Intake Call Center Representative**, you'll...


  • Washington, United States Children's National Health System Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Respons Call Center, Representative, Customer Service, Insurance, Healthcare, Technology, Patient, Information


  • Washington, United States Advantia Health Full time

    Reiter, Hill & Johnson is seeking an in-office Call Center Representative. This role will be responsible for greeting, registering and schedules patients while working closely with practice providers and staff to ensure an exceptional patient experience. The hours for this role would be from 7:45 a.m.- 4:30 p.m. Job Responsibilities: To perform this job...

  • Call Center Agent

    2 weeks ago


    Washington, United States Ditto Full time

    **Job Title**: Call Center Representative **Location**: Washington Join our dynamic team as a Call Center Representative in Washington! We are seeking motivated, customer-focused individuals to provide top-notch service to our clients. In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and ensure a...


  • Washington, United States Advantia Health Full time

    Reiter, Hill & Johnson is seeking an in-office Call Center Representative. This role will be responsible for greeting, registering and schedules patients while working closely with practice providers and staff to ensure an exceptional patient experience. The hours for this role would be from 7:45 a.m.- 4:30 p.m. Job Responsibilities: ...


  • Washington, United States Service Employee Intl. Union Full time

    **SEIU BENEFIT FUNDS JOB SPEC** **Job Title**:Call Center Representative **Grade: TS-4** **Purpose**: This position is responsible for acting as a liaison for the SEIU Benefit Funds between participants, beneficiaries, trustees, employers and other parties providing service that reflects respect, efficiency and courtesy. The Benefit Funds administer...


  • Washington, United States CB Mining Full time

    Order and monitor parts orders for both external and internal shop customers. Interface with both external, internal, Caterpillar and outside vendors to resolve issues regarding parts availability. Provide support to call center customers. Research back order parts and communicate ship dates and possible delays. Work with vendors to obtain the best possible...


  • Washington, United States CB Mining Full time

    Job DescriptionJob DescriptionOrder and monitor parts orders for both external and internal shop customers. Interface with both external, internal, Caterpillar and outside vendors to resolve issues regarding parts availability. Provide support to call center customers. Research back order parts and communicate ship dates and possible delays. Work with...


  • Washington, United States CB Mining Inc Full time

    Order and monitor parts orders for both external and internal shop customers. Interface with both external, internal, Caterpillar and outside vendors to resolve issues regarding parts availability. Provide support to call center customers. Research back order parts and communicate ship dates and possible delays. Work with vendors to obtain the best possible...


  • Washington, United States E-Talent Network Full time

    Position: Call Center Representative Location: Washington, DC Duration: Long Term Work duties are performed remotely except on site presence is requested. The call center is open 24/7/365, thus weekend and holidays availability are expected. Duties: Provide first-level troubleshooting support, problem resolution and walk the user through...


  • Washington, United States Children's National Hospital Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...


  • Washington, United States Children's National Hospital Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...


  • Washington, United States Mb Staffing Services LLC Full time

    Job DescriptionJob DescriptionThe Part-time (8:00 a.m. to 3:00 p.m.) Call Center Representative (CCR) must have direct, relatable Call Center experience. The CCR will work in a high-volume Call Center setting and is responsible for handling inbound calls with customers, always taking a friendly, courteous, professional and ethical approach. The CCR will...

  • Call Center Agent

    1 week ago


    Washington, United States Percepta House Full time

    Job Title: Call Center AgentJob Summary:We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional service. The ideal candidate will possess excellent...

  • Call Center Agent

    2 weeks ago


    Washington, United States Percepta House Full time

    Job DescriptionJob DescriptionJob Title: Call Center AgentJob Summary:We are seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional service. The ideal...


  • Washington, United States MultiCare Health System Full time

    You Belong Here.At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health...