Route Relief

3 months ago

Carson City, United States Alsco Uniforms Full time

Classification:

Non-Exempt

Job Summary:

The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers' needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service-related tasks as required. Reports to the District Manager. (CDL Not Required)

Essential Functions:

* Perform all responsibilities of a Route Sales Representative and related tasks.
* Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
* When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
* Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
* Actively participate in promotions and contests, training and audits.
* Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
* Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
* Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
* Handle and process customer payments. Keep route paperwork current.
* Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
* Monitor and report competitive activity. Keep service agreements current and renewed.
* Return from route and off load soiled textiles in the receiving area of facility.
* Accurately prepare route paperwork and follow check-in procedures.
* Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:

* Support other service personnel as required by supervision.

Qualifications:

* Have and maintain a valid Driver's License. CDL is not required for this listed position but preferred.
* Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
* Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
* Demonstrate excellent skills in customer service and route sales.
* Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
* Recognize colors, sizes and types of products and count, add and subtract accurately.

Education:

* High School graduation or similar experience. Qualified driver's license, and a DOT Certification.

Travel Requirements:

* Daily, by delivery vehicle within a route.

Typical Environmental Conditions:

* Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
* Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

* Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised:06/20/2019

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