Route Support Specialist

3 weeks ago


Carson City, Nevada, United States Alsco Uniforms Full time

Job Summary:

The Route Relief/Utility RSR supports the Service Department in its objectives to meet customers' needs through up-selling/cross-selling and providing superior customer service.

Main duties are to cover routes and perform service-related tasks as required. Reports to the District Manager.

Key Responsibilities:

  • Perform all responsibilities of a Route Sales Representative and related tasks.
  • L Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
  • When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
  • Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
  • Actively participate in promotions and contests, training and audits.
  • Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
  • Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
  • Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
  • Handle and process customer payments. Keep route paperwork current.
  • Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
  • Monitor and report competitive activity. Keep service agreements current and renewed.


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