Front Office Supervisor

2 weeks ago


South Yarmouth, United States EOS Hospitality Full time

* This position requires a friendly, helpful, and positive manner when dealing with Guests or fellow employees.
* Anticipate Guests' needs and concerns. Respond promptly and follow up accordingly to ensure guest satisfaction.
* Manages the ongoing training, developing, and retaining staff as well as coaching, and counseling for front office staff.
* Monitors special requests and oversees rate changes and room moves to ensure Guests satisfaction.
* Review daily business levels, anticipate critical situations, and assist in planning effective solutions to best expedite these situations.
* Monitor staff's interaction with Guests and ensure prompt and courteous service.
* Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment, and hours of operation of all activities, events, and outlets.
* Adhere to hotel requirements regarding guest/employee accidents or injuries.



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