Assistant Front Office Manager

Found in: Resume Library US A2 - 2 weeks ago

Hilton Head Island South Carolina, United States Omni Hotels & Resorts Full time
Overview:
Hilton Head Oceanfront Resort

 

 

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. 

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description:
To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:
Handle all training with associates to ensure Omni Standards.

Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

Be very familiar with the hotel computer system for training maintenance and trouble shooting.

Complete weekly supply inventories to ensure adequate pars of such.

Complete rate discrepancy report and make needed changes.

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

Prepare group information sheets.

Complete check-out with balance report.

Complete credit check daily.

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assure knowledge and training of Marketing Programs of company and hotel.

Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:
Previous luxury hotel experience is required.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Four year college degree, preferably in the hospitality industry

Knowledge of Property Management Systems and related computer programs

Strong knowledge of Microsoft Office Software.

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