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Rental Client Care Center Representative
4 months ago
Position Summary: The Rental Client Care Center Representative is responsible for helping us better serve potential and existing rental customers.
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Essential Job Functions and Duties:
* Ability to thrive in a fast-paced, high-volume call environment.
* Develop rapport quickly with clientele to determine needs.
* Manage inbound and outbound rental appointments, internet leads, and internally generated customer opportunities.
* Answer incoming calls from a queue in a professional and courteous manner.
* Foster a team environment by creating and maintaining positive relationships with peers, clients, and general managers.
* Promptly and accurately enter all customer inquiry data into CRM software.
* Work with the National Rental Manager to arrange for the transport of rental vehicles to and from the stores to ensure that the appropriate vehicle is available to a customer as required.
* Schedule the preparation of vehicles (including washing, vacuuming, and checking of equipment) for rental when necessary.
* Work with the sales and service departments to schedule as needed.
* Communicate with assigned locations about upcoming reservations.
* Assist in analyzing the needs of the locations based on wait lists and utilization.
* Adhere to all company policies and procedures, OSHA and other safety regulations, and all state-mandated regulations.
* Comply with MW's Core Values at all times (LOVE IT).
* Complete other duties as assigned.
Position Qualifications and Entrance Requirements:
* At least 2-3 years of rental experience preferred. Familiarity in an automotive call center is not required, but helpful.
* Highly effective communication skills with a compelling phone presence.
* Strong customer service mentality.
* Warm and friendly demeanor.
* Good energy with a positive attitude.
* Proficient with Customer Relationship Management software and integrated phone systems.
* Solid verbal, written, and interpersonal communication skills are required.
* The ability to complete multiple tasks simultaneously is required.
* Candidates must successfully complete criminal and motor vehicle background checks and pre-employment drug screening.
Physical Demands/Work Environment:
* Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
* Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.
* Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.
