Customer Service Coordinator

2 weeks ago

Lafayette, United States Penske Full time

**Position Summary:**

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

**Major Responsibilities:**

- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

- Assure that all Penske Rental units are maintained and prepared for customers

- Ensure parts are available for scheduled work

- Hold vendors accountable for quality and adherence to schedule for outside work

- Provide customer service, assuring customers are satisfied and will return for additional business.

- Maintain shop productivity by optimizing the work plan

- Coordinate with district billing clerks as necessary

- Other projects and tasks as assigned by supervisor

**Qualifications:**

- 2 years of customer service experience required

- At least 1 year of hands on mechanical experience required

- 2 years of supervisory experience preferred

- At least 2 years of service department administration preferred

- High School diploma or equivalent required

- Associates Degree, Technical School Degree, or Bachelors Degree preferred

- ASE certification preferred

- Prior experience with service scheduling programs and diagnostic programs preferred

- The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

- The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

- Regular, predictable, full attendance is an essential function of the job

- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

**Physical Requirements:** The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

- The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

- The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

- The associate must be able to safely work in all weather conditions.

- Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

- The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

**About Penske Truck Leasing/Transportation Solutions**

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 2744 NE Evangeline Thrwy

Primary Location: US-LA-Lafayette

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2415133

  • Customer Service Coordinator

    1 month ago

    LAFAYETTE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Operations Coordinator

    4 weeks ago

    Lafayette, Louisiana, United States Penske Truck Leasing Full time

    Job SummaryThis role is focused on coordinating preventative maintenance requests, scheduling outside repairs, and planning shop work schedules to maximize customer satisfaction and productivity.Main ResponsibilitiesWorkforce Planning: Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator Specialist

    3 weeks ago

    Lafayette, Louisiana, United States Penske Full time

    OverviewPenske is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.Estimated Salary: $65,000 - $85,000 per yearJob Description:The Customer Service Coordinator Specialist is focused on working with customers to schedule preventative...

  • Customer Service Operations Coordinator

    3 weeks ago

    Lafayette, Colorado, United States Industrial Staffing Services, Inc Dba Equiliem Full time

    Job DescriptionWe are seeking a skilled Customer Service Operations Coordinator to join our team at Industrial Staffing Services, Inc Dba Equiliem.Company OverviewWe provide exceptional customer experiences by delivering timely and accurate order processing solutions. Our commercial team works closely with customers to ensure seamless order...

  • Customer Service and Shop Operations Coordinator

    4 weeks ago

    Lafayette, Louisiana, United States Penske Truck Leasing Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service and Shop Operations Coordinator to join our team. This role will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning and managing the shop work plan.Key ResponsibilitiesDevelop daily and weekly workforce plans by...

  • Customer Service Coordinator

    1 week ago

    Lafayette, Louisiana, United States Moss Motors BMW Full time

    At Moss Motors BMW, we are seeking a skilled Service Office Administrator to join our team. In this role, you will be responsible for providing exceptional customer service experience while upholding the highest standards of professionalism.The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to...

  • Customer Service Representative

    3 days ago

    Lafayette, Indiana, United States Gordon Food Service Full time

    Job OverviewWe are seeking a highly motivated Van Delivery Driver to join our team. As a Van Delivery Driver, you will be responsible for delivering products to customers in a timely and professional manner.The ideal candidate will have excellent customer service skills, a valid driver's license, and a clean driving record.This is a great opportunity for...

  • Service Coordinator

    1 week ago

    Lafayette, United States Louisiana CAT Full time

    Job Type Full-time Description POWER UP YOUR CAREER WITH LOUISIANA CAT Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We...

  • Service Coordinator

    6 days ago

    Lafayette, United States Louisiana CAT Full time

    Job Type Full-timeDescriptionPOWER UP YOUR CAREER WITH LOUISIANA CATLouisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are...

  • Logistics Coordinator

    23 hours ago

    Lafayette, Louisiana, United States Baton Rouge Cargo Service, Inc. Full time

    Job OverviewBaton Rouge Cargo Service, Inc. is seeking a skilled Logistics Coordinator to join our team. In this role, you will be responsible for coordinating and scheduling transportation services for our customers in an efficient and timely manner.

  • Equipment Service Coordinator

    22 hours ago

    Lafayette, Indiana, United States Rigg's Outdoor Power Equipment Full time

    Equipment Service CoordinatorRigg's Outdoor Power Equipment in Lafayette is seeking an experienced Equipment Service Coordinator to join our team. In this role, you will be responsible for coordinating the flow of service work through our service center, ensuring that equipment is serviced in a timely and efficient manner.Your responsibilities will include...

  • Service Department Coordinator

    3 weeks ago

    Lafayette, Louisiana, United States Penske Truck Leasing Full time

    About the RolePenske Truck Leasing is seeking a skilled Service Department Coordinator to join our team. As a key member of our service department, you will play a vital role in ensuring our customers receive exceptional service and support.

  • Customer Service Representative

    1 week ago

    Lafayette, Indiana, United States Orkin Full time

    Company Overview">We are a leading provider of pest management services, with over 120 years of experience protecting homes and businesses. Our team is dedicated to delivering top-notch service and building long-term relationships with our customers.Salary and Benefits">The estimated annual salary for this role is $35,760 - $40,320, based on an hourly rate...

  • Customer Service Expert

    1 week ago

    Lafayette, Louisiana, United States Lee's Air Conditioning Full time

    Lee's Air Conditioning, Co. is a dynamic organization seeking a Customer Service Representative to support our daily operations. The ideal candidate will possess excellent organizational skills, strong attention to detail, and effective communication abilities in both written and verbal forms.ResponsibilitiesData Entry and Management: Collect and enter...

  • Service Department Coordinator

    4 days ago

    Lafayette, Louisiana, United States Mercedes Benz of Lafayette LA Full time

    OverviewMercedes-Benz of Lafayette LA is seeking a highly skilled Service Department Coordinator to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service experience and ensuring that all departmental tasks are completed efficiently and effectively.In this role, you will work closely with our...

  • Patient Service Coordinator

    6 days ago

    Lafayette, Louisiana, United States VieMed Full time

    Job Summary:VieMed is seeking a skilled Patient Service Coordinator to join our team. As a Patient Service Coordinator, you will be responsible for providing exceptional customer service to patients, physicians, and healthcare professionals. This role involves maintaining accurate patient records, verifying insurance information, and communicating...

  • Customer Service Consultant

    3 months ago

    Lafayette, United States Caliber Collision Centers Full time

    Service Center Lafayette - Farabee Dr JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load...

  • Customer Service Operations Manager

    3 weeks ago

    Lafayette, Louisiana, United States Penske Truck Leasing Full time

    About the Role:Penske Truck Leasing is a leading transportation provider that offers innovative solutions to help businesses move forward. As a Customer Service Operations Manager, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:• Develop and implement daily and weekly workforce plans to...

  • Customer Service Specialist

    4 months ago

    Lafayette, United States Orkin Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist...

  • Restaurant Customer Service Team Member

    3 months ago

    Lafayette, United States Jason's Deli Full time

    Jason's Deli - 149 Arnould Blvd [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery orders;...