Host - 980 Prime

1 month ago


Cripple Creek, United States Bronco Billy's Casino Full time
Key Responsibilities:

  1. Extend a warm greeting to restaurant guests upon their arrival, accompanied by a genuine smile and a positive attitude.
  2. Manage the guest flow by handling reservations, assigning tables, and ensuring efficient seating arrangements.
  3. Acquire the skill of calculating and providing accurate wait times, along with keeping guests informed about their table status.
  4. Maintain the cleanliness and organization of the front-of-house area, including the host/hostess station and waiting area.
  5. Foster communication with both servers and kitchen staff to ensure a smooth, coordinated, and equitable seating process, preventing servers from becoming overwhelmed or underseated.
  6. Escort guests to their designated tables, present menus, and assist with seating preferences, accommodating special seating requests when feasible.
  7. Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.
  8. Stay well-versed in the menu, daily specials, and restaurant promotions to provide accurate information to guests.
  9. Address guest complaints or issues professionally or escalate them to the manager when necessary.
  10. Assist in managing reservations and overseeing the waitlist.
  11. Collaborate closely with the restaurant team to deliver exceptional customer service and satisfaction.
  12. Monitor and optimize table turnover for smooth and efficient service.
  13. Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
  14. Uphold rigorous standards of cleanliness and hygiene throughout the restaurant.


Qualifications:

  1. Previous experience in a customer service role, preferably within a restaurant or hospitality setting.
  2. Exceptional interpersonal and communication skills to interact effectively with both guests and fellow team members.
  3. Strong organizational and multitasking abilities to manage high-volume situations efficiently.
  4. Ability to remain composed and composed under pressure, ensuring excellent service even during busy periods.
  5. Familiarity with restaurant operations and reservation systems is advantageous.
  6. A positive and friendly demeanor.
  7. Flexibility in terms of working evenings, weekends, and holidays, adhering to the restaurant's schedule.
  8. High school diploma or equivalent qualification.


$20.00/hr

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership tuition reimbursement and more.
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