Senior Patient Care Consultant
1 month ago
SENIOR PATIENT CONSULTANT-
The Senior Patient Consultant will partner with the Dispensary Manager, Assistant Manager and Shift Supervisors to lead the team. This is a developmental role to help understand and learn different aspects of the business. The incumbent is responsible for leading by example; by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will be primarily responsible for learning how to open, close the dispensary. The secondary part of the role is learning how to run the sales floor, problem solve customer issues and elevate the customer dispensary experience. The Senior Customer Consultant will train, mentor, motivate, elevate, and inspire the team by always maintaining a positive and winning attitude.
THE TEAM
Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.
Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.
The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO as well as under the recently acquired brand, Nature's Remedy and NuLeaf. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.
Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.
WHAT YOU WILL DO
* Follow and uphold established protocols for sales and customer service to ensure customer satisfaction
* Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
* May be responsible for monitoring and maintaining inventory levels; creating inventory list for restock (fulfillment store only), receiving deliveries, inputting inventory data into the system.
* Assist Customer Consultants in the consultation of customers to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our customers differently
* Audit online menus for accuracy
* Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:
* Correct cash handling and discount application
* Verification of proper paperwork, documentation, and ID for customers, medical paperwork in Dutchie or MJ (POS systems)
* Maintain an organized, clean store and merchandise standards
* Support of open communication with the management team and other coworkers
* Reporting of team member issues or customer situations to Manager on Duty
* Execute store operations during scheduled shifts
* Organize opening and closing duties as assigned.
* Assist with training of new SOPs within the store
* Floor supervisor - run the sales floor to coach and train on Unit Per Transaction and Average Dollar Sale
* Maintain store cleanliness, adherence to compliance and state regulations
* Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations (certain states labeled as an Agent in Charge or hold a Key holder badge, may require additional compliance duties by state regulations).
* Lead in the onboarding, training and development of new Customer Consultants in partnership with the Dispensary Manager
EDUCATION, KNOWLEDGE, & EXPERIENCE
* High School diploma or General Education Development (GED) required
* Associate or Bachelor Degree in any field preferred
* Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
* Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)
* Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
* High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
* Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
* Ability to learn quickly
* Effective oral communication skills
* Strong interpersonal skill
* Ability to work as part of a team
* Ability to build relationships
PHYSICAL REQUIREMENTS
* Constantly perform desk-based computer tasks
* Frequently sitting and standing
* Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
* Occasionally Twist/bend/stoop/squat, kneel/crawl
* Must be able to work a flexible schedule to include weekends and holidays
* Complete any needed assistance including oversight and coverage outside of the assigned region as required
* An environment with moderate to loud noise level
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice .
Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
-
Patient Care Consultant
1 month ago
Scranton, United States Jushi USA Full timePATIENT CONSULTANT The Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Dispensary Patient Consultant is primarily responsible for aiding patrons and patients through concierge-level service. The Dispensary Patient Consultant conducts day-to-day operations...
-
Patient Care Consultant
5 months ago
Scranton, United States Jushi USA Full timeTHE TEAM: Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a...
-
Patient Care Specialist
1 month ago
Scranton, Pennsylvania, United States Jushi USA Full timeJob Title: Patient Care ConsultantAbout Jushi USA:Jushi USA is a leading cannabis company that operates in multiple states, providing a unique shopping experience for patients and customers. Our team is dedicated to delivering exceptional customer service and ensuring compliance with industry regulations.Job Summary:We are seeking a Patient Care Consultant...
-
Patient Care Specialist
3 weeks ago
Scranton, Pennsylvania, United States Jushi Full timeJob SummaryWe are seeking a highly skilled Patient Care Consultant to join our team at Jushi. As a Patient Care Consultant, you will be responsible for delivering exceptional customer service and providing a unique shopping experience that drives sales results.Key Responsibilities:Provide outstanding customer service to patrons by answering questions and...
-
Patient Care Specialist
4 weeks ago
Scranton, Pennsylvania, United States Jushi USA Full timePatient Care Consultant Job DescriptionThe Patient Care Consultant plays a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results. This role is responsible for providing concierge-level service to customers, conducting day-to-day operations within the retail location, and adhering to company...
-
Patient Care Specialist
4 weeks ago
Scranton, Pennsylvania, United States Jushi USA Full timeJob Title: Patient Care ConsultantAt Jushi USA, we are seeking a highly skilled and customer-focused Patient Care Consultant to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service and providing a unique shopping experience that drives sales results.Key Responsibilities:Provide outstanding...
-
Patient Care Specialist
3 weeks ago
Scranton, Pennsylvania, United States Jushi USA Full timeJob SummaryWe are seeking a highly skilled Patient Care Consultant to join our team at Jushi USA. As a Patient Care Consultant, you will be responsible for delivering exceptional customer service and creating a unique shopping experience for our patrons.Key ResponsibilitiesProvide outstanding customer service to patrons by answering questions and addressing...
-
Patient Care Specialist
4 weeks ago
Scranton, Pennsylvania, United States Jushi USA Full timeDispensary Patient ConsultantAt Jushi USA, we're seeking a highly skilled and customer-focused Dispensary Patient Consultant to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a distinctive shopping experience that drives sales results.Key Responsibilities:Provide outstanding...
-
Justice Grown Patient Care Advocate
3 months ago
Scranton, United States Justice Cannabis Co Full timeDescriptionSummary The Patient Care Associate(PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS)...
-
LPN Senior Care Unit Nurse
2 weeks ago
Scranton, Pennsylvania, United States Scranton Hospital Company Full timeLPN Per Diem Dayshift OpportunityWe are seeking a skilled LPN to join our team at Scranton Hospital Company in the Senior Behavioral Health Unit. As a collaborative member of our care team, you will work closely with other healthcare providers to assess, implement, and evaluate patient care across the continuum.Key Responsibilities:Collaborate with care...
-
Licensed Practical Nurse
3 weeks ago
Scranton, Pennsylvania, United States Wellpath Full timeMake a Difference in Patient CareAt Wellpath, we are committed to providing quality care to every patient with compassion, collaboration, and innovation. As a Licensed Practical Nurse, you will play a vital role in patient care by contributing to the nursing process of assessment, planning, implementation, and evaluation.Working under the supervision of RNs,...
-
Patient Care Specialist
2 weeks ago
Scranton, Pennsylvania, United States Jushi USA Full timeJob SummaryThe Dispensary Patient Consultant is a vital role in delivering exceptional customer service and creating a distinctive shopping experience that drives sales results. This position is responsible for aiding patrons and patients through concierge-level service, conducting day-to-day operations within the retail location, and adhering to company...
-
Licensed Practical Nurse
4 weeks ago
Scranton, Pennsylvania, United States Wellpath Full timeMake a Difference in Patient CareWellpath is seeking a Licensed Practical Nurse (LPN) to join our team of dedicated healthcare professionals. As a LPN, you will play a vital role in providing high-quality patient care and contributing to the nursing process of assessment, planning, implementation, and evaluation.Key Responsibilities:Assess patients'...
-
Licensed Practical Nurse
3 weeks ago
Scranton, Pennsylvania, United States Wellpath Full timeJob SummaryWe are seeking a skilled Licensed Practical Nurse (LPN) to join our team at Wellpath. As a LPN, you will play a vital role in providing high-quality patient care and contributing to the nursing process of assessment, planning, implementation, and evaluation.Key ResponsibilitiesUnder the supervision of a Registered Nurse (RN), you will assess...
-
Certified Nursing Assistant
5 days ago
Scranton, South Carolina, United States Lake City Scranton Health Care Center Full timeWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Lake City Scranton Health Care Center.Responsibilities: Provide daily care and services that support the nursing care delivered to patients in the facility, including assistance with bathing, changing linens, properly positioning patients, offering hydration, checking...
-
Patient Care Specialist
4 weeks ago
Scranton, Pennsylvania, United States Community Health System Full timeJob Title: Patient Care Technician NightsRegional Hospital of Scranton is seeking a skilled Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and contributing to a culture that prioritizes patient-centered care.About the Role:Provide direct patient care, including vital...
-
Patient Care Specialist
4 weeks ago
Scranton, Pennsylvania, United States Community Health System Full time### Job Title: Patient Care Technician ### Job Summary: Regional Hospital of Scranton is seeking a skilled Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and supporting our healthcare team. ### Key Responsibilities: * Provide direct patient care under the...
-
Patient Care Technician
4 weeks ago
Scranton, Pennsylvania, United States Scranton Hospital Company Full timeRegional Hospital of Scranton: A Leader in Patient CareWe are seeking a dedicated and compassionate Patient Care Technician to join our team at Regional Hospital of Scranton. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and contributing to our hospital's mission of delivering exceptional healthcare...
-
Patient Care Specialist
4 weeks ago
Scranton, Pennsylvania, United States Scranton Hospital Company Full timeRegional Hospital of Scranton: A Leader in Patient CareWe are seeking a dedicated and compassionate Patient Care Technician to join our Telemetry Department at Regional Hospital of Scranton. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and contributing to our hospital's mission of improving lives.About the...
-
Patient Care Specialist
4 weeks ago
Scranton, Pennsylvania, United States Scranton Hospital Company Full timeRegional Hospital of Scranton: A Leader in Patient CareWe are seeking a dedicated and compassionate Patient Care Technician to join our team at Regional Hospital of Scranton. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and contributing to our hospital's mission of delivering exceptional healthcare...