Senior Patient Care Consultant

7 days ago

Scranton, United States Jushi Full time

SENIOR PATIENT CONSULTANT-

The Senior Patient Consultant will partner with the Dispensary Manager, Assistant Manager and Shift Supervisors to lead the team. This is a developmental role to help understand and learn different aspects of the business. The incumbent is responsible for leading by example; by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will be primarily responsible for learning how to open, close the dispensary. The secondary part of the role is learning how to run the sales floor, problem solve customer issues and elevate the customer dispensary experience. The Senior Customer Consultant will train, mentor, motivate, elevate, and inspire the team by always maintaining a positive and winning attitude.

THE TEAM

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.

The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO as well as under the recently acquired brand, Nature's Remedy and NuLeaf. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.

Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO

* Follow and uphold established protocols for sales and customer service to ensure customer satisfaction
* Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
* May be responsible for monitoring and maintaining inventory levels; creating inventory list for restock (fulfillment store only), receiving deliveries, inputting inventory data into the system.
* Assist Customer Consultants in the consultation of customers to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our customers differently
* Audit online menus for accuracy
* Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:
* Correct cash handling and discount application
* Verification of proper paperwork, documentation, and ID for customers, medical paperwork in Dutchie or MJ (POS systems)
* Maintain an organized, clean store and merchandise standards
* Support of open communication with the management team and other coworkers
* Reporting of team member issues or customer situations to Manager on Duty
* Execute store operations during scheduled shifts
* Organize opening and closing duties as assigned.
* Assist with training of new SOPs within the store
* Floor supervisor - run the sales floor to coach and train on Unit Per Transaction and Average Dollar Sale
* Maintain store cleanliness, adherence to compliance and state regulations
* Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations (certain states labeled as an Agent in Charge or hold a Key holder badge, may require additional compliance duties by state regulations).
* Lead in the onboarding, training and development of new Customer Consultants in partnership with the Dispensary Manager

EDUCATION, KNOWLEDGE, & EXPERIENCE

* High School diploma or General Education Development (GED) required
* Associate or Bachelor Degree in any field preferred
* Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
* Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)
* Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
* High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
* Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
* Ability to learn quickly
* Effective oral communication skills
* Strong interpersonal skill
* Ability to work as part of a team
* Ability to build relationships

PHYSICAL REQUIREMENTS

* Constantly perform desk-based computer tasks
* Frequently sitting and standing
* Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
* Occasionally Twist/bend/stoop/squat, kneel/crawl
* Must be able to work a flexible schedule to include weekends and holidays
* Complete any needed assistance including oversight and coverage outside of the assigned region as required
* An environment with moderate to loud noise level

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice .

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

  • Patient Care Consultant

    1 week ago

    Scranton, United States Jushi USA Full time

    PATIENT CONSULTANT The Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Dispensary Patient Consultant is primarily responsible for aiding patrons and patients through concierge-level service. The Dispensary Patient Consultant conducts day-to-day operations...

  • Patient Care Consultant

    4 months ago

    Scranton, United States Jushi USA Full time

    THE TEAM: Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a...

  • Patient Care Specialist

    4 days ago

    Scranton, Pennsylvania, United States Jushi USA Full time

    Job Title: Patient Care ConsultantAbout Jushi USA:Jushi USA is a leading cannabis company that operates in multiple states, providing a unique shopping experience for patients and customers. Our team is dedicated to delivering exceptional customer service and ensuring compliance with industry regulations.Job Summary:We are seeking a Patient Care Consultant...

  • Psychiatry Physician

    4 months ago

    Scranton, United States Geisinger Full time

    Job SummaryGeisinger Emergency Psychiatry and Consult Liaison ServiceJob DutiesGeisinger is seeking candidates to participate in the development and deployment of an innovative hub and spoke consult model. We are deploying a central hub of Emergency Psychiatry and Consultation Liaison Psychiatry providers to provide consult services through both onsite and...

  • Patient Care Advocate

    4 weeks ago

    Scranton, Pennsylvania, United States Justice Cannabis Co Full time

    Job SummaryThe Patient Care Associate is a key member of our team at Justice Cannabis Co., responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process.Key ResponsibilitiesSales and Customer Service: Ensure the consistent...

  • Patient Care Technician I

    3 weeks ago

    Scranton, Pennsylvania, United States Geisinger Health System Full time

    Job SummaryGeisinger Health System is proud to offer a Patient Care Technician I a $1500 sign on bonus for eligible candidates, $15.75 minimum hiring rate with increased rates for experienced individuals and up to $3 shift differentials for evening, nights, and weekend shifts Also offering up to $40,000 in financial support to become a nurseKey...

  • Justice Grown Patient Care Advocate

    2 months ago

    Scranton, United States Justice Cannabis Co Full time

    DescriptionSummary The Patient Care Associate(PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS)...

  • Senior Nurse Practitioner

    3 weeks ago

    Scranton, Pennsylvania, United States Optum Full time

    Transforming Care Delivery with OptumAt Optum, we're revolutionizing the way healthcare is delivered. As a Senior Nurse Practitioner - Community Care Specialist, you'll play a vital role in our Senior Community Care (SCC) program, which coordinates the delivery and provision of clinical care to our highest-risk health plan members.Key...

  • Patient Care Technician

    2 weeks ago

    Scranton, Pennsylvania, United States Geisinger Health System Full time

    Job SummaryGeisinger Health System is seeking a skilled Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and support to our patients and families.ResponsibilitiesProvide direct patient care and support to patients and familiesAssist with patient admissions, transfers,...

  • Patient Care Technician

    7 days ago

    Scranton, Pennsylvania, United States Scranton Hospital Company Full time

    Regional Hospital of Scranton: A Leader in Patient CareWe are seeking a dedicated and compassionate Patient Care Technician to join our team at Regional Hospital of Scranton. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and supporting our healthcare team.About the RoleThis is a full-time position working...

  • Patient Care Specialist

    7 days ago

    Scranton, Pennsylvania, United States Scranton Hospital Company Full time

    Join Our Team at Scranton Hospital CompanyWe are seeking a highly skilled Patient Care Technician to join our team at Scranton Hospital Company. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to our patients and their families.About the RoleThis is a full-time position working 12-hour days on the...

  • Patient Care Specialist

    3 days ago

    Scranton, Pennsylvania, United States Community Health System Full time

    Regional Hospital of Scranton: A Leader in Patient CareWe are seeking a dedicated and compassionate Patient Care Technician to join our team at Regional Hospital of Scranton. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and contributing to our hospital's mission of improving lives.About the RoleThis is a...

  • Patient Care Technician

    2 weeks ago

    Scranton, Pennsylvania, United States DaVita Full time

    About the RoleWe are seeking a compassionate and detail-oriented Patient Care Technician to join our team at DaVita. As a Patient Care Technician, you will play a vital role in providing high-quality care to our patients with end-stage renal disease.Key ResponsibilitiesProvide direct patient care, including monitoring patients before, during, and after...

  • Patient Care Technician

    2 weeks ago

    Scranton, Pennsylvania, United States Geisinger Health System Full time

    Job SummaryGeisinger Health System is seeking a part-time Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and support to our patients and families.ResponsibilitiesProvide direct patient care and support, including vital signs, wound care, and mobility assistance.Assist...

  • Patient Care Specialist

    13 hours ago

    Scranton, Pennsylvania, United States Scranton Hospital Company Full time

    Regional Hospital of Scranton: A Leader in Patient CareAt Regional Hospital of Scranton, we are committed to providing exceptional patient care and a positive work environment for our staff. As a Patient Care Technician, you will play a vital role in delivering high-quality care to our patients and contributing to the success of our team.About the RoleThis...

  • Patient Care Technician

    2 weeks ago

    Scranton, Pennsylvania, United States Geisinger Health System Full time

    Job SummaryGeisinger Health System is seeking a Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.ResponsibilitiesProvide direct patient care, including vital sign monitoring, medication administration, and wound...

  • Patient Care Specialist

    7 days ago

    Scranton, Pennsylvania, United States DaVita Full time

    Join DaVita as a Patient Care TechnicianWe are seeking a compassionate and dedicated individual to join our team as a Patient Care Technician. As a PCT, you will play a vital role in providing high-quality care to our patients with end-stage renal disease or chronic kidney disease.About the RoleAs a Patient Care Technician, you will be responsible for...

  • Patient Care Coordinator

    2 weeks ago

    Scranton, Pennsylvania, United States Geisinger Health System Full time

    {"title": "Patient Navigator", "description": "Job SummaryGeisinger Health System is seeking a Patient Navigator to join our team. As a Patient Navigator, you will play a critical role in coordinating patient care and ensuring a smooth transition from hospital to home or other facilities.Key ResponsibilitiesProvide discharge information and ensure patients...

  • Patient Care Technician

    4 weeks ago

    Scranton, United States Davita, Inc. Full time

    Davita, Inc. - R475 Morgan Hwy [Nursing Assistant / Health Aide] As a Patient Care Technician at Davita, Inc., you'll: Monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup; Provide direct one-on-one patient care for a safe, comfortable and hygienic dialysis...

  • Patient Care Coordinator

    2 weeks ago

    Scranton, Pennsylvania, United States Geisinger Health System Full time

    Job Summary:As a Patient Navigator at Geisinger Health System, you will play a vital role in coordinating patient care and ensuring a seamless transition from hospital to home. This is a full-time day shift position that requires a minimum of 2 years of related work experience and a high school diploma or equivalent.Key Responsibilities:Coordinate patient...