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Customer Experience Assistant

1 month ago

Neenah, United States Plexus Corp. Full time

WHO WE ARE

We're a global team of over 20,000 engineering, manufacturing, supply chain and sustaining service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service.

From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.

Whether you're looking to start, make a change or advance your career, find your path at Plexus Corp. and make an impact.

WHY WE LOVE IT

Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals.

We believe that our people create our best Plexus. At Plexus, we value the ideas generated by our collective uniqueness and recognize that the diverse backgrounds, life experiences and perspectives of our team members enable us to create the innovative products that build a better world. Because of this, we encourage people of all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.

HOW YOU WILL DO IT

Purpose Statement: The Customer Experience Assistant II is proactive, detail-oriented and passionate about delivering best in class customer experiences. They play a key role in organizing and executing customer visit logistics from end-to-end. They are self-starters who combine organizational acumen and professionalism, and are driven by being a team player.

Key Job Accountabilities:

* Champion the Plexus brand by adhering to and promoting strategic brand foundations in order deliver best-in-class site experiences.


* Facilitate the customer visit process on behalf of the customer providing expertise, support and guidance in areas such as menu planning, room selection and set-up, sourcing and securing vendors, logistical planning, travel (on occasion) and day-of execution.


* Maximizing meeting space utilization by supporting the reservation and meeting space management process working with teams to effectively use meeting space including addressing space conflicts and negotiating space needs. Review CVN metrics to anticipate capacity needs and solve for capacity challenges as soon as they arise.


* Supporting day-of execution including coordination with teams/vendors, last-minute logistical needs, ensure effective set-up/execution for the visit, providing course correcting direction when needed, and facilitation of the visit survey. Continually review survey results and report key findings to site leaders and Regional Brand Experience Manager quarterly.


* Managing and fostering relationship with team members, vendors, customers and other key stakeholders through effective communications, collaboration and engagement with the purpose of delivering best in class visit experiences. Proactively build relationships with CEAs across the respective region to foster teamwork, share best practices and identify opportunities for standardization/continuous improvement.



Education/Experience Qualifications:

* A minimum of an Associate's Degree in Communications, Marketing or related field is required; a Bachelor's Degree or pursuit of Bachelor's is preferred.


* Three (3) years of related experience is required.


* An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered



Other Qualifications:

* Strong verbal and written skills


* Outstanding customer focus and demonstration of the ability to influence cross-functional teams


* Exposure to brand-building in multinational organization


* Strong desire for continuous learning and improvement


* Excellent organizational, multi-tasking and prioritization skills


* Experience with travel arranging and expense reporting


* Ability to maintain confidentiality


* Knowledge of office equipment printers/fax/scanners


* Proficient in Google Workspace or Microsoft Office Suite



Physical Requirements:

* Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.



This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com. Please include your contact information and clearly describe how we can help you.

The email address above is for accommodation requests only and cannot be used to inquire about the status of applications.

Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.

Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today