Customer Support Associate

7 days ago


Neenah, Wisconsin, United States Dayton Freight Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Support Associate to join our team at Dayton Freight. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

This is a Second Shift Position with a 1PM Start Time. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have experience with handling a high volume of phone calls.

Responsibilities
  • Assist customers with inquiries, including freight pickup requests, rate quotes, and shipment tracing
  • Take and deliver messages for the Service Center Manager and Account Managers
  • Provide assistance to Drivers and prepare bills of lading and delivery receipts
  • Maintain excellent communication with external and internal customers as well as interline companies
Requirements
  • Skillful in Microsoft Office Programs
  • Excellent keyboarding skills
  • Experience with handling a high volume of phone calls
  • Exceptional communication and customer service skills
  • Legally eligible to work in the United States
Benefits
  • Competitive weekly pay: $18-22 per hour
  • Quick advancement opportunities
  • Customized training program
  • Professional, positive, and people-centered work environment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.


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