Customer Support Specialist

2 weeks ago


Neenah, Wisconsin, United States State Farm Insurance Full time

About Us: State Farm Insurance is a leading insurance company with a rich history of innovation and customer satisfaction. Our mission is to provide peace of mind to our customers through reliable and comprehensive insurance solutions.

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Salary Range: $52,500 - $72,000 per annum, dependent on location and experience.

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Job Description: We are seeking an accomplished Customer Support Specialist to join our team in delivering world-class customer service and ensuring seamless policy management. Key responsibilities include:

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  1. Assist Customers: Respond to customer inquiries, resolve issues, and provide clear guidance on policy matters.
  2. Process Policy Changes: Update policies efficiently, ensuring accuracy and completeness.
  3. Manage Customer Files: Maintain organized and up-to-date customer records, adhering to company standards.
  4. Quote and Apply: Prepare and process insurance quotes and applications, meeting deadlines and quality standards.
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Requirements: To excel in this role, you will need:

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  • Outstanding communication and interpersonal skills.
  • Proven experience in customer-facing roles or similar environments.
  • Ability to work in a fast-paced setting and meet deadlines.
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What We Offer: As an employee of State Farm Insurance, you will receive a competitive salary, comprehensive benefits, and opportunities for professional growth and development. The estimated salary range may vary based on specific locations and qualifications.



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