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Guest Experience Guide

4 months ago

Chicago, United States Pursuit Full time

 

 

 

 


*THIS ROLE WILL NOT START UNTIL FEBRUARY 1ST, 2023*

 

As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Greeter, Flight Guide, Entry Scanner, and Photographer. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following FlyOver standards and operating procedures. The Guest Experience Guides should always strive to maintain a positive attitude and a safe environment for all guests and team members.


This wage for this position is $18 per hour, and a full breakdown of benefits and perks will be provided during the interview process.


Reporting to the Guest Experience Supervisors, duties include, but are not limited to:

  • Greeting guests and answering questions in a welcoming and positive manner.
  • Ensuring accurate information is provided to guests in terms of experience, price, restrictions, and content.
  • Capturing guest photos, while being knowledgeable about photo packages and backgrounds.
  • Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information.
  • Directing guests around the different areas of the attraction and assisting them onto the iRide gondolas.
  • Ensuring all ride and facility safety precautions are met and informing the Operator and Supervisors of any concerns.
  • Lead by example to ensure FlyOver Chicago operating procedures, safety of guests and team members, and service standards are consistently maintained by all team members.
  • Communicate efficiently using proper radio protocol.
  • Assist with evacuation and shelter-in-place procedures in the event of an emergency.
  • Share knowledge with guests about Navy Pier, Chicago, and other tourist attractions around the venue.

  • Ability to have fun in a creative and exciting environment
  • Excellent communication skills
  • Flexibility to complete various tasks in different roles
  • Ability to problem solve
  • High attention to detail
  • Outstanding guest service skills
  • Independently motivated with a consistent high level of energy
  • Availability to work a variety of shifts including days, evenings, weekends, and Holidays
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environments
  • Ability to lift loads of up to 30 pounds as necessary
  • Solid knowledge base about Chicago and local area
  • Experience in the tourism/hospitality industry an asset
  • Public speaking experience is an asset
  • Fluency in a language in addition to English is an asset

To handle this job successfully, any person hired has to be able to perform each task well. FlyOver Chicago will make any reasonable accommodation possible to help a person with disabilities to perform their job. This job is based in Chicago, IL with Pursuit’s FlyOver Chicago team.


ABOUT FLYOVER ATTRACTIONS 

The FlyOver attractions team brings new attractions to life and oversees existing operations. FlyOver, the Ultimate Flying Ride, utilizes state-of-the-art technology to give you the feeling of flight. You hang suspended, feet dangling, before a 20-metre spherical screen while our film whisks you away on an exhilarating journey across some of the world’s most iconic landscapes. Special effects, including wind, mist and scents, combine with the ride’s motion to create an unforgettable experience. Currently, there are FlyOver’s located in Vancouver, B.C., Reykjavik, Iceland, Las Vegas Nevada and coming soon – in Chicago.  Several future FlyOver locations are proposed and are in the development stage. 



ABOUT PURSUIT
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products

 


Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

 

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team 

 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at 

 

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.