Dental Technical Advisor II

3 weeks ago


Topeka, United States NDX Full time
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Heumann in Topeka, KS

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement

Primary Responsibilities and Essential Functions of the Position:

  • Facilitate assigned technical area (Fixed/Implant) calls
  • Make proactive calls to follow up on completed cases for new doctors and for new products.
  • Complete an "administrative quality inspection" on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
  • Provide special attention to new doctors and doctors that are experiencing concerns
  • Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.
  • Analyze remakes by customer and ensure any issues are resolved.
  • Follow up on all customer issues to be sure the issues identified are resolved to the customer's satisfaction.
  • All other duties as assigned.

Skills and Abilities Required:

  • Must have computer skills including typing and familiarity with Microsoft Office products.
  • Verbally communicate via telephone-maintaining a positive demeanor
  • Verbally communicate with all levels of staff-maintaining a positive demeanor
  • Takes initiative
  • Excellent listening skills
  • Attention to detail

Minimum Education and Experience Required:

  • High school diploma or GED equivalent
  • Minimum 12 months experience of direct dental customer service experience on technical related issues
  • Minimum 12 months production experience, preferred
  • PC literacy required: MS Office Skills (Outlook, Word, Excel)

Competencies

  • Strong Communication Skills
  • Customer Focus
  • Problem Solving
  • Decision Quality
  • Willingness to Learn
  • Productive Work Habits

Hazardous Materials or Equipment Used:

  • All Office Equipment
  • Potential Exposure to Bloodborne Pathogens

Physical Requirements:

  • Perform tasks at multiple workstations-standing and sitting for extended periods of time.

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