Commercial Customer Service Banker
7 days ago
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
*Apply Now*
*Employment Type: Contract/Hybrid*
*Location: Englewood, CO 80112 (Hybrid) (3 days onsite in a week)*
*Shift: Monday – Friday 8am – 5pm CST*
*Duration: 12+ months with possible extension or conversion*
*Pay range: $26/hr - $28/hr*
*Job Description:*
The Commercial Customer Service Banker is the primary contact for commercial banking customers utilizing the Bank’s Treasury Management, depository, and loan services.
*Responsibilities:*
Maintains and expands the relationship with customers by providing overall customer support services.
Works proactively to identify potential problems, compliance issues, and maximize client satisfaction, and encourage expansion of the relationship. Identifies products and services that meet customer's needs.
Develops working knowledge of assigned areas and accounts through frequent client contact and execution of standard departmental procedures.
Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.
Service customers' phone and email inquiries.
Assist customers in navigating online platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
Assist customers with their deposit and loan questions.
Maintain an appropriate technical understanding of bank systems. Regularly attend trainings to support/expand knowledge base.
*Requirements:*
Associate degree, or equivalent work experience
Three to five years of experience in the financial services industry
*Preferred Requirements:*
Excellent verbal, written, and interpersonal communication skills
Outstanding customer service and problem-resolution skills
Proficient computer skills, especially Microsoft office applications
Experience with department-specific systems
Advanced knowledge of departmental and bank products and services
Technical support and/or co-browse skills
Preferred understanding of digital capabilities with experience in an Information Technology environment
Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations
*Benefits that Russell Tobin offers:*
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
*#E2EOps *
Job Type: Contract
Pay: $26.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
* On-the-job training
Shift:
* 8 hour shift
Ability to Commute:
* Englewood, CO 80112 (Required)
Work Location: Hybrid remote in Englewood, CO 80112
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