Senior Care Advocate

2 weeks ago

PLYMOUTH, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 
 
Positions in the function are responsible for supporting case management of behavioral health services, specifically for members with co-morbid behavioral and chronic or complex medical conditions. The Team Lead will be responsible for the supervision of team members, including managing workloads, responding to escalated cases, communicating with other areas of care advocacy, and network management to ensure coordination, effectiveness, and efficiency. The Team Lead will  coach, guide, and lead the team through escalated cases, case staffings, and case inquiries. 
 
You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. 
  
Primary Responsibilities: 



  • Serve as a resource for staff on routine questions and procedures
  • Assist with coordination of orientation and training activities
  • Provide team and account specific training to new hires and referral partners on an on-going basis as needed
  • Perform quality audits and partner with manager to review key metrics with team
  • Provide feedback regarding individual and team performance to management for use in clinical supervision and Performance Reviews
  • Assist with special projects, committee work, team specific activities and other duties as assigned
  • Provide coverage when managers are in meetings or out of the office
  • Develop supervisory skills through on-the-job training and supervisor feedback
  • Assist in resolution of escalated member or case issues
  • Collaborate with management teams to ensure effective coordination of cases and proactively identify and resolve issues
  • Develop job aids and training documents
  • Recommend areas for process improvement and assist with development and implementation of new processes


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 



  • Master‘s-level clinician in Psychology, Social Work, Counseling, or Marriage & Family Counseling; Licensed Ph.D.; or Licensed PsyD
  • Active, unrestricted license to practice independently in state of residence
  • 3+ years of clinical experience in a related mental health setting
  • 1+ years of experience in a Managed Care Setting (MCO)
  • Intermediate computer skills (Microsoft Word, Outlook, and Internet) with the ability to navigate a Windows environment, including create, edit, save, and send documents utilizing Microsoft Word
     

Preferred Qualifications:



  • Informal or formal leadership experience, such as Team Lead, SME, leading projects or initiatives, coaching, etc.
  • Experience in discharge planning and/or chart review
  • Experience in an inpatient setting
  • Demonstrated ability to assist with focusing activities in a strategic direction as well as developing tactical plans
  • Problem solving skills including the ability to systematically analyze problems, draw relevant conclusions, and devise appropriate courses of action
  • Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
  • Ability to work in an ever-changing work environment
  • Ability to positively influence teamwork

  
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 


  
California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  
  
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 



At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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