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Patient Educator- Mental Health

3 months ago

Bryan, United States Baylor Scott & White Health Full time
JOB SUMMARY
The Patient Educator - Mental Health assists in the management and coordination of nursing and institutional resources to ensure effective patient care and Nursing Department operations.

ESSENTIAL FUNCTIONS OF THE ROLE
  • Working the in basket which includes; patient calls, refill requests, care advice, scheduling, referrals.
  • Takes vitals and does rooming for psychiatry patients.
  • Completing the checkout process with patients who are in clinic.
  • Handles medication prior authorizations.
  • Manages incoming/outgoing faxes.
  • Is a liaison between patient and provider.
  • Responsible for confirmation calls.
  • Authorizes and schedules referrals.
  • Verifies insurance benefits.
  • Handles incoming suicidal calls.

KEY SUCCESS FACTORS
  • Ability to handle difficult/sensitive topics and patients.
  • Ability to provide instruction.
  • Exceptional face-to-face skills.
  • Must be able to communicate thoughts clearly; both verbally and in writing.
  • Excellent problem-solving skills.
  • General computer skills, including but not limited to, using required software applications, data entry, information security, electronic medical documentation, hand held scanning and email.
  • Healthcare experience preferred.
  • Mental health experience preferred.

BENEFITS

Our competitive benefits package includes the following
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS
  • EDUCATION - Bachelor's
  • EXPERIENCE - Less than 1 Year of Experience
  • Preferences: Mental health experience, healthcare experience