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Memory Support Program Manager

1 month ago

Kent, United States Judson Park - a HumanGood community Full time

Salary range: $67,500 to 81,900, Exempt


Under limited supervision, the Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met.


Work Duties



  • Keeps the HumanGood Memory Support Program Philosophy at the core of all planning and implementation of activities and care to meet the specific needs of residents;
  • Supervises Team Members in the Memory Support; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments;
  • Leads by example and collaborates with Resident Services to ensure team members engage residents in programs
  • Collaborates with Clinical partners to coordinate resident moves and transfers within the Memory Support;
  • Assure that resident profile is completed (prior to move-in preferable; no later than 3 business days after move-in) and shared with team members;
  • Provides orientation for new residents and family members;
  • Communicates with resident family members in a respectful and caring manner and provides information regarding residents’ daily life as appropriate; uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations;
  • Conducts Memory Support team member meetings, makes recommendations for training and communications and system improvements;
  • Coordinates with Health Services Director and Assisted Living Manager when significant changes of residents occur which may lead to level of care change or adjustment;
  • Prepares and updates Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living;
  • Monitors and focuses on non-pharmacological solutions of behavioral expressions; involves other team members, leaders, and CSC members as needed; coaches team members to provide behavioral interventions;
  • Collaborates with Dining Team Members to ensure dignified dining experience
  • Maintains readiness for licensing and accreditation survey;
  • Leads and/ or participates in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.)
  • Completes required state training programs for Memory Support;
  • Provides effective and courteous service to all residents, guests and team members;
  • Promotes and protects the rights of residents;
  • Performs monthly safety audits and submits work orders as needed.

Minimum Qualifications:


Education –



  • High School Diploma or equivalent;
  • Bachelor Degree preferred

Experience/Training –



  • Must have at least 3 to 5 years prior related experience with people living with dementia and at least 1 year of supervision experience.
  • Prefer 2+ years’ experience in assisted living management.

Certificates, Licenses, Registrations –



  • First Aid certified and CPR training required

What's in it for you? 


HumanGood offers competitive pay and phenomenal benefits:



  • Eligible positions (30+ hours/week) start with 20 paid days off, plus seven holidays
  • Company-matching 401(k)
  • Health plans that give you cash to use for those unexpected health issues
  • Tuition Reimbursement to promote your career advancement
  • $25 Cell phone plan with unlimited data
  • You can view more information about our total rewards HERE. 

 Come see what HumanGood has to offer


The health and safety of our team members and residents is our top priority- we follow all Local and state guidelines in terms of Covid Vaccinations.
New team members are asked to provide local HR with a copy of any prior Covid Vaccinations upon hire.

ExperiencePreferred
  • 2 year(s): Assisted Living Management
  • 1 year(s): Supervisory Experience
  • 3 - 5 years: Experience working with people living with dementia
EducationPreferred
  • Bachelors or better
BehaviorsPreferred
  • Team Player: Works well as a member of a group
  • Leader: Inspires teammates to follow them
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
MotivationsPreferred
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization