Regional Service Manager Assistant
1 week ago
What are the responsibilities of a Regional Service Manager?
Personnel Management:
- Assist Community Managers (CM), Lead Technicians (LT), and Service Managers (SM) in hiring and retaining exceptional service personnel
- Possess the willingness and aptitude to mentor and develop service personnel, leading by example
- Hold LT’s and SM's accountable for achieving specific service goals and initiatives that include but are not limited to: efficient scheduling of vacant units, condition of ready units, overall curb appeal, leadership abilities, coaching and counseling skills
- Provide ongoing feedback to service team members both coaching them to better performance and informing Regional Manager (RM)/Community Manager when work is not at expected levels
- Maintain open communication with RM, CM's and SM's
- Ensure the professional appearance of maintenance personnel, operating standards, and protocols are maintained
- Review MM weekly reports and provide feedback and direction
- Hold monthly MM meetings that are educational, informative, and motivational
- Develop bench strength and mentor LT’s and SM's with a keen focus on leadership and communication abilities
Operating Standards:
- Coordinate and oversee work by subcontractors
- Conduct weekly inspections at each community
- In conjunction with the RM, develop consistent maintenance operating standards and procedures
- Analyze maintenance and capital replacement costs with a focus on cost savings and economies of scale
- Ensure all contract services are bid out annually
- Diagnose and perform major maintenance/repairs as needed
- Constantly be aware of the condition of physical property throughout the community and immediately collect unsafe conditions (i.e., broken gates leading to pools, broken steps, open holes, broken/burned-out exterior lights).
- Report all major repairs and requisitions to the RM and CM prior to any expenditure of funds
- Continually review assets for curb appeal, life safety, and asset preservation issues
- Ensure MSDS records are maintained; monthly safety meetings are held, and proper safety procedures are followed in the communities
Financial:
- Review Maintenance operating expenses with LT’s and SM’s and be aware of the budgets pertaining to each asset
- Assist the RM with the preparation of the annual operating budgets
- Prepare annual capital budgets in conjunction with RM
- Insure property inventory levels are properly maintained
Join the Fastest-Growing Multi-Family Industry Team
Requirements:
- Two - Five (2-5) years of related experience preferably in multi-family management with multi-site responsibility
- A proven leadership track record and excellent verbal and written communication skills are required
- College or technical degree preferred
- HVAC Certificate and CAMT are a plus
- Proven leadership skills and solid communication abilities both verbally and written
About BCI Management:
BCI is focused on acquiring multi-family properties in the mid-atlantic states. BCI is a direct owner manager and currently managing over 100 properties consisting of Office, Mixed-Use, Multi-Family and SFR asset types. BCI has special focus on LIHTC acquisitions and currently owns and manages a number of LIHTC projects in Maryland
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