Desktop Support

2 weeks ago

Sulphur Springs, United States SMARTECH and Associates, LP Full time
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

About SMARTECH and Associates, LP:

SMARTECH has been in business since 1993 and is a leader in delivering nationwide technology services and solutions to some of the country’s largest clients. We meet the needs of our customers by providing a flexible and skilled workforce. We bring an ability to complete projects and maintain budgetary control over variable costs. In addition to the United States corporate office, SMARTECH works with leading Fortune 500 companies and SMEs throughout the Asia-Pacific region and North America specializing in innovative technology systems and infrastructures.When you partner with SMARTECH, you talk to real people that want you to succeed We are a national leader in technology services and resolutions. A fast growing international company

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