Desktop Support Specialist

3 weeks ago


Santa Fe Springs, United States LanceSoft Full time
Location: Santa Fe Springs, CA, 90670
Pay Rate: $30/Hour
Duration: 6+ Months (Possible Extensions)

Duties:
  • Troubleshoot and resolve Tier 2 and 3 escalated technical issues.
  • Maintain and manage workload through computerized ITSM ticketing and tracking system.
  • Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices.
  • Use SCCM (System Center Configuration Manager), Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues.
  • Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook.

Requirements:
  • 1 year of experience supporting end-user equipment and telephony equipment
  • Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment.
  • Qualification:
  • Associate degree, bachelor's degree or vocational training in a technical field of study.
  • 3 years of Warehouse experience supporting end-use equipment.


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