ServiceNow Support Administrator

1 month ago

Sulphur Springs, Texas, United States Unisys Corporation Full time

We Believe in Better

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings: , , ,

What success looks like in this role:

Key Responsibilities :

Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function. Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met. Interacts with clients in person or by telephone. Answer questions about installation, operation, configuration, customization, and usage of second level remote hardware and software products. Applies diagnostic techniques to identify problems, investigates causes and recommends solutions to correct failures. Provides alerts and situation status information to both client and Unisys management. Coordinates critical client issues as well as new product and/or system implementations. Monitors performance and ensures completion of operational processes including incident resolution, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements. Prepares, approves and coordinates the implementation of technical documentation and ensures that technical and client documentation is clear, current, accurate and complete. Identifies, develops and conducts training needs for other analysts and clients as appropriate. May participate or lead defined projects activities. Initiates process improvements for internal and external clients. May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required. May function as a Shift Leader.

You will be successful in this role if you have:

Qualifications :

  • University degree or equivalent education and experience
  • Minimum of 5 years relevant ServiceNow Administration experience
  • Proficient in ServiceNow Administration; Strong communication skills; Ability to identify, investigate and offer solutions for reported problems. Strong client/testing documentation skills.
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

  • ServiceNow Service Advancement Manager

    1 day ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Hybrid Support Engineer

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Linux/Unix Sr Administrator

    4 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Sr. Director, ITSM/Platforms

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Service Advancement Manager-ITSpec3

    1 day ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • ICT Client Support Officer

    4 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Digital Science Environments Administrator

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Systems Administrator

    1 week ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Windows, VMware, Citrix System Administrator

    4 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Linux Administrator

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • German Speaking L2 Customer Support Representative

    1 day ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Russian Speaking L2 Customer Support Representative

    2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Italian Speaking L2 Customer Support Representative

    2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Project Services Team Lead

    1 day ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Oracle & ODA Database Administrator

    3 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Senior Workday Analyst

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Middle School Counselor

    2 weeks ago

    Sulphur Springs, Texas, United States The Blake School Full time

    The Blake School seeks to hire a full-time Middle School counselor starting August 2024. This is a 1.0 FTE, one-year position with a possibility of applying for an ongoing position, beginning in the school year. This individual serves as a cornerstone for student support and works cooperatively with other individuals and organizations to promote the healthy...

  • Especialista Nuevas Tecnologias

    1 day ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Senior Software Developer, Lead

    4 weeks ago

    Sulphur Springs, Texas, United States Spok, Inc Full time

    Description Spok is seeking a Sr. Software Developer, Lead (full stack) responsible for the development of and helping to architect the modernization of three of our call center applications, through creation of a common platform and services. This person will work closely with the Enterprise Products Architect, Product Management, and the various teams of...

  • Senior Reward Analyst, EMEA

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...