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Sales and Service Specialist

4 months ago

Austin, United States Hertz Full time $16
Wages: $16.00/hr.

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
  • Ensure optimal operational efficacies to provide customers the best rental car experience
  • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
  • Assist customers with various post rental inquiries that involve the rental and billing process
  • Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
  • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:
  • Ability to work in a fast-paced environment with a variety of tasks.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Previous customer service.
  • Strong time management and organizational skills are required
  • Computer literate and detailed orientated.
  • Must have a valid driver's license with an acceptable driving record