Scheduling Coordinator

3 weeks ago

Glastonbury, United States Interpreters and Translators, Inc. Full time $18 - $20
About Us

iTi is an award winning multicultural language solution provider for a variety of industries including: healthcare, manufacturing, aerospace, education, government, legal, marketing, and corporations.
From document translation services to in person interpreter services, iTi’s team prides themselves on quick response time, flexible and custom solutions, personal service with a smile and a ‘can do’ attitude.
Job Description

Position Overview
 
Reporting to the Interpretations Department Manager, the Coordinator of Interpreter Services has the key responsibility of ensuring that all assignments are filled in a timely manner.  The individual will be the key communicator between language interpreters, clients and iTi operations team. The primary role of this position is to schedule interpreters to ensure our client needs are met always while achieving the set fill rate goal as determined by the client or iTi internal standard. This position is also responsible for providing outstanding customer service to ensure a NPS score of 70% or greater.
 
The primary function of this role is to create and maintain the iTi Experience for our clients, vendors, employees and partners. This person needs to model and act in accordance with iTi’s mission, vision and core values at all times.
 
The following key accountabilities ensure the critical success of this position:
 
80% Ensure that all assignments are confirmed with clients and interpreters to deliver outstanding customer satisfaction and meet fill rate goals:

  • Organize daily workflows to ensure that all interpreting delivery deadlines are met.
  • Pre-plan, strategize and focus on assigning interpreters to specific languages and locations where iTi has traditionally not been able to provide linguists with appropriate skills.
  • As part of the operations team, proactively collaborate with recruiters and prioritize efforts to recruit appropriate linguists on a timely basis.
  • Proactively work with the Interpreting department manager and leadership team to understand upcoming new contracts and ensure that linguists for all forecasted languages are scheduled and ready to be assigned.
  • Ensure that supplier database is always up to date and complete with all required linguists information that may include their qualifications and services (legal, healthcare, courts etc.,) they can provide.
  • Organize and prioritize daily work flow to ensure that all deadlines are met and the company goal of 98.5% fill rate is achieved every time it is calculated (daily, weekly and/or monthly).
  • Work diligently and execute any ad hoc requests for linguists from coordinators, sales teams and leadership team etc., 
  • Actively participate and support the training and customer satisfaction team to ensure continuous improvement and enhancing client satisfaction.
  • Facilitate the resolution of escalated risks and issues and follow-up to ensure full remediation
20% Focus on continuous improvement effort to enhance the quality management system and enhancing linguists and client satisfaction:

  • Participate and contribute to all continuous improvement efforts that include daily and weekly huddles (4DX sessions).
  • Lead the data analysis efforts as required and facilitate 4DX sessions as required to continuously learn and improve customer satisfaction and fill rates.
  • Continuously strive to improve and document all relevant procedures and work instructions to increase productivity of the operations team.
  • Suggest, discuss and implement creative and innovative solutions to ensure linguists choose iTi as their top choice for accepting assignments.
  • Develop and maintain exceptional relationships with all linguists to enhance their loyalty to iTi.

Requirements
Professional Qualifications and Experience:

  • Associate Degree / bachelor’s degree in business or any related field.
  • 3 to 5 years of related work experience (at least 1 year of linguistic industry preferred).
  • Experience in schedule management (1 year)
  • Strong work ethic and high level of energy.
  • Demonstrate accountability, personal integrity, organizational skills and proactive positive attitude while executing ongoing tasks.
  • Customer service centric personality.
  • Computer savvy and able to multitask in a fast-paced environment.
  • Fluent in written and spoken English. Bilingual preferred.
  • Progressive experience in any service organizations (3-5 years)
 Required Knowledge, Skills and Abilities:

  • Strong organizational, prioritization and project management skills.
  • Exceptional note taking skills coupled with extreme attention to detail.
  • Ability to work quickly and efficiently, multi-tasker and a resilient planner.
  • Ability to work independently but also as a team Player.
  •  Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to develop effective relationships with diverse group of linguists.
  • Quick learner and effective negotiator.
  • Proficiency in Microsoft Office including; Word, Excel, PowerPoint and Outlook.
  • Ability to work in a face paced environment sitting in front of a computer for prolonged periods.
  • Ability to multi-tasking while interacting on the phone or other electronic devices.

Benefits
iTi, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D/V

  • Scheduling Coordinator

    1 week ago

    Glastonbury, United States Interpreters and Translators, Inc. Full time $18 - $20

    About UsiTi is an award-winning multicultural language solution provider for a variety of industries including healthcare, manufacturing, aerospace, education, government, legal, marketing, and corporations.From document translation services to in person interpreter services, iTi’s team prides themselves on quick response time, flexible and custom...

  • Scheduling Coordinator

    6 days ago

    Glastonbury, Connecticut, United States Interpreters and Translators, Inc. Full time

    About UsInterpreters and Translators, Inc. is a leading provider of language solutions for various industries, including healthcare, manufacturing, aerospace, education, government, legal, marketing, and corporations.Job OverviewThe Coordinator of Interpreter Services plays a critical role in ensuring that all assignments are filled in a timely manner. This...

  • Interpreter Services Scheduler

    2 weeks ago

    Glastonbury, Connecticut, United States Interpreters and Translators, Inc. Full time

    About UsInterpreters and Translators, Inc. is a distinguished multicultural language solution provider catering to a diverse range of sectors including healthcare, manufacturing, aerospace, education, government, legal, marketing, and corporate environments.Our team is dedicated to delivering prompt responses, flexible and tailored solutions, and exceptional...

  • Laundry Operations Coordinator

    1 day ago

    Glastonbury, Connecticut, United States Glastonbury Center for Health & Rehabilitation Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Laundry Operations Coordinator to join our team at the Glastonbury Center for Health & Rehabilitation. As a Laundry Operations Coordinator, you will play a vital role in ensuring the comfort, cleanliness, and well-being of our residents by overseeing the laundry operations, ensuring that...

  • Supervisor of Interpreting Services

    3 months ago

    Glastonbury, United States Interpreters and Translators, Inc. Full time $50,000 - $60,000

    Reporting to the Interpretations Department Manager, the Supervisor of Interpreter Services has the key responsibility of managing a team of Interpreting Services Coordinators and ensuring that all assignments are assigned and delivered in a timely manner to ensure 100% fill rate.The Supervisor of Interpreter Services will be key in maintaining a strong and...

  • Care Coordinator

    2 months ago

    South Glastonbury, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Work whereevery momentmatters. Every day, more than 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare...

  • Project Manager

    3 days ago

    Glastonbury, Connecticut, United States Weston Solutions Full time

    About the RoleWeston Solutions is seeking a highly skilled Environmental Scientist to join our team as a Task Manager. As a Task Manager, you will assist Project Managers in project scope and budget development, subcontractor procurement, project planning and task management, reporting, and closeout.Key ResponsibilitiesPrepare detailed scopes of work,...

  • Team Lead Occupational Therapist

    2 weeks ago

    Glastonbury, United States Connecticut Children's Full time

    Job DescriptionConnecticut Children's Occupational Therapy team helps children and adolescents develop skills to lead their most independent life. We provide comprehensive inpatient and outpatient services to individuals who are affected by injuries and illnesses, physical challenges, and developmental disabilities. Our dedicated team work with families,...

  • Nurturing Life Enhancement Support Specialist

    2 weeks ago

    Glastonbury, Connecticut, United States BeWell Care at Home Full time

    Job OverviewBenefits:Flexible working hoursComprehensive training and development opportunitiesBeWell Care at Home is seeking dedicated individuals to join our team as Life Enhancement Caregivers. This role is ideal for nursing or allied health students looking to enhance their skills and gain valuable experience in the caregiving field.About the Role:A Life...

  • IT Application Delivery Team Lead

    1 week ago

    Glastonbury, United States Selective Insurance Full time

    ** IT Application Delivery Team Lead** **Job Category****:** INFORMATION TECHNOLOGY **Requisition Number****:** ITTEA03230 Showing 1 location **Job Details** **Description** Selective Insurance is looking for a highly motivated Team Lead to provide business solutions and support for our Web based Commercial Line applications in our Glastonbury CT or...

  • Breast Imaging Support Specialist Full Time

    1 week ago

    Glastonbury, United States EmergencyMD Full time

    Onsite Women's Health is on a mission to improve women's healthcare. In partnership with forward-thinking providers across the country, Onsite Women's Health offers comprehensive mammography services with clinical expertise, innovative technology and proprietary protocols that deliver personalized, convenient breast care for the patient. Convenience drives...

  • Senior Solar

    3 months ago

    Glastonbury, United States Gemma Power Systems Full time

    Job DescriptionJob DescriptionSenior Solar (PV) Electrical Engineer Position Summary:The Senior Solar (PV) Engineer will act as the Lead engineer and be responsible for all technical & engineering deliverables for Gemma Power Systems’ solar/PV site designs including site evaluation, proposal development support, detail engineering, production modeling, and...

  • Executive Housekeeper

    1 day ago

    Glastonbury, Connecticut, United States Claremont Companies Full time

    Job Summary:As a key member of the Claremont Companies team, the Executive Housekeeper is responsible for overseeing the operations and personnel of the Housekeeping Department. This role requires strong leadership and organizational skills, as well as the ability to maintain a positive work atmosphere and ensure exceptional guest satisfaction.Key...

  • Team Lead Occupational Therapist

    2 months ago

    Glastonbury, United States Connecticut Children's Full time

    Job Description Connecticut Children's Occupational Therapy team helps children and adolescents develop skills to lead their most independent life. We provide comprehensive inpatient and outpatient services to individuals who are affected by injuries and illnesses, physical challenges, and developmental disabilities. Our dedicated team work with families,...

  • Team Lead Occupational Therapist

    3 months ago

    Glastonbury, United States Connecticut Children's Full time

    Job Description Connecticut Children's Occupational Therapy team helps children and adolescents develop skills to lead their most independent life. We provide comprehensive inpatient and outpatient services to individuals who are affected by injuries and illnesses, physical challenges, and developmental disabilities. Our dedicated team work with families,...

  • RN Hospice Nurse

    3 months ago

    Glastonbury, United States MASONICARE Full time

    RN Hospice Nurse - Weekend Baylor Masonicare Home Health & Hospice - Glastonbury, CT area Part Time / Work 24hrs/wk / Paid 32hrs/wk **Flexible Weekend Scheduling** inquire within for options RN / REGISTERED NURSE The trusted healthcare resource chosen by more state residents than any other-is Masonicare Home Health & Hospice, sponsored by...

  • Admissions Registered Nurse in Home Health Care

    1 week ago

    Glastonbury, Connecticut, United States Pinnacle Home Health VNA Full time

    About the RoleWe are seeking a skilled and experienced Registered Nurse to join our team as an Admissions RN in Home Health Care. As a key member of our team, you will be responsible for providing high-quality patient care and ensuring a smooth transition from hospital to home.ResponsibilitiesProvide comprehensive patient assessments and develop...

  • Admissions Nurse in Home Health Care

    4 days ago

    Glastonbury, Connecticut, United States Pinnacle Home Health VNA Full time

    About the RoleWe are seeking a highly skilled and experienced Registered Nurse to join our team as an Admissions Nurse in Home Health Care. As a key member of our team, you will be responsible for providing high-quality patient care and ensuring a smooth transition for patients from hospital to home.ResponsibilitiesConduct thorough assessments of patients to...

  • Resident Project Representative

    1 month ago

    Glastonbury, United States Apex Companies, LLC Full time

    Job DescriptionJob DescriptionPosition: Resident Project Representative, Vertical Construction (Construction Manager, Field Services) Industry: Construction, Field Services, Municipal EngineeringLocation: Glastonbury, CTObserves the construction of municipal water and wastewater vertical & horizontal projects involving new treatment plant construction and...

  • Registered Nurse

    2 weeks ago

    Glastonbury, Connecticut, United States UnitedHealth Group Full time

    External Applicants are eligible for a $1, sign-on bonusExplore opportunities with ProHealth Physicians, a member of the Optum family. At ProHealth Physicians, your contributions are vital to the health and wellness of our community. Experience exceptional collaboration, comprehensive medical resources, and a strong commitment to outstanding care and...