Current jobs related to Executive Housekeeper - Glastonbury, Connecticut - Claremont Companies

As a key member of the Claremont Companies team, the Executive Housekeeper is responsible for overseeing the operations and personnel of the Housekeeping Department. This role requires strong leadership and organizational skills, as well as the ability to maintain a positive work atmosphere and ensure exceptional guest satisfaction.

• Supervision and Leadership: Directly supervise multiple non-supervisory employees, carrying out supervisory responsibilities in accordance with company policies and applicable laws.
• Employee Relations and Guest Satisfaction: Maintain a positive work atmosphere by acting and communicating in a manner that fosters excellent relationships with guests, vendors, coworkers, and management.
• Department Management: Recruit, hire, train, schedule, and supervise department personnel, ensuring the department is appropriately staffed to provide daily cleaning services to guest suites and public areas.
• Performance Management: Actively supervise and monitor the performance of department personnel, conduct performance appraisals, and develop incentive programs to enhance individual and department performance.
• Inventory and Purchasing: Conduct monthly linen and uniform inventory, reorder as necessary, and maintain purchase records to optimize bonus potential and department performance.
• Vendor Management: Develop and maintain a vendor file program, and coordinate with vendors to ensure seamless operations.
• Communication and Collaboration: Coordinate with front desk, maintenance, and sales teams to ensure smooth operations and exceptional guest satisfaction.
• Additional Responsibilities: Participate in the MOD program, carry out any reasonable request by management, and maintain a high level of professionalism and integrity in all interactions.

• Leadership and Communication Skills: Must be able to effectively handle employee relations issues and resolve guest complaints, possess strong attention to detail, and handle difficult situations in a tactful manner.
• Experience and Education: One to three years of related experience and/or training, or an equivalent combination of education and experience, is required.
• Technical Skills: Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel, and able to operate basic office machines.
• Flexibility and Adaptability: Must be flexible in hours and days worked, and have strong organizational and time management skills.
• Interpersonal Skills: Must have excellent communication and interpersonal skills, with the ability to interact with many types of personalities.