Service Advisor

2 months ago

Delaware, United States PFM FLEET SERVICE Full time
Are you a driven service advisor tired of mediocre expectations and low pay looking for a way to grow? Are you dealing with small $200-600 AROs (average repair order) forcing you to turn and burn customers to make a living? At PFM our ARO is over $1,400 and growing. This gives you the freedom to spend more time nurturing customers and building relationships leading to greater trust and sales. To fit this role you must be highly motivated and seeking growth. PFM and our clients have high expectations for the level of service and care they receive. As a service advisor you will be expected to write $2M in service and maintain or grow current ARO while maintaining strong relationships with our existing and new customers. If you find yourself constantly blaming "bad customers" we are not a good fit for you. If this sounds like a walk in the park or a fun challenge, apply today. 

Enjoy:
  • 5-day work week with consistent hours;
  • 3 weeks PTO after 90 days;
  • Off-site paid training;
  • Small business without corporate BS;
  • Loyal and rapidly growing customer base that appreciates our services;
  • Uniforms provided at no cost;
  • Pay increases with responsibility increases;
  • Great full benefits package (health, dental (free), vision (free), life (free), pet insurance);
  • Employee discount.

This job entails:
  • Building a great relationship with the fleet manager and drivers of the fleets we serve. You will continually interact with the same customers multiple times per week. Relationship building is key. We have built a great culture with our customers, many stop by just to visit and say hi throughout the week;
  • Setting appointments for vehicle service;
  • Making estimates for vehicle service 
  • Basic knowledge of automotive and truck systems. 
  • Working with parts department to attain correct parts
  • Client interaction at pickup and drop off, and follow ups
  • Tracking revenue and key performance indicators

Career path:  If you’re looking to grow in experience and responsibility this is the right job for you. Not only is it encouraged, it’s required. As a rapidly growing local company our employees must be able to grow with us. Internal promotions are preferred over external. 1. Customer service representative 2. Service Writer Trainee3. Service writer4. Service Manager Trainee5. Service Manager6. General Manager Trainee7. General Manager

At PFM we believe in building trust and doing what is right.  We are not interested in the short term for our employees or customers. We strive to build a long and successful relationship with everyone, especially our employees.

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