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RV Service Advisor

2 months ago

Delaware, United States Blue Compass RV Columbus Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Blue Compass RV Columbus. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their RV ownership experience.

Key Responsibilities
  • Determine Customer Needs: Work closely with customers to understand their RV needs and preferences, providing personalized recommendations and solutions.
  • Provide Estimates and Scheduling: Prepare and present detailed estimates for RV services and repairs, ensuring customers are informed and satisfied with the process.
  • Communicate Effectively: Develop and maintain strong relationships with customers, internal teams, and external partners, ensuring seamless communication and collaboration.
  • Manage Work Progress: Monitor and report on work progress, ensuring timely completion of services and repairs.
  • Meet Customer Expectations: Continuously strive to meet and exceed customer expectations, providing a positive and memorable experience.
Requirements
  • Experience: Minimum one year of experience in a customer-facing role, preferably in the RV or automotive industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Certifications: Valid driver's license and a good driving record.
What We Offer
  • Competitive Compensation: Salary range $30,000 - $65,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits, including medical, dental, vision, disability, and life insurance.
  • Professional Development: Opportunities for training, development, and career advancement.
  • Work-Life Balance: Five-day workweek and paid time off.