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Account Manager

3 months ago

Sunrise, United States Synergistix Full time
Company Overview:Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. If you are passionate about a rewarding career in the growing global Life Sciences industry, we’d love to hear from you. To learn more about Synergistix visit, www.synergistix.com.  Why Join Us?We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others. By joining us, you will enjoy working in a unified and collaborative work environment. Position Summary: The Account Manager will be responsible for managing pharmaceutical customer accounts, customer value projects and building new business. This position will pursue and promote total customer satisfaction by proactively establishing sound business relationships, engaging in value building activity and being the link between the customer and the greater Synergistix organization.  

Essential Duties & Responsibilities:
  • Serve as single point of contact for all customer related matters and act as a communication bridge between internal departments and customers.  
  • Manage multiple customers and prioritize tasks among those customers. 
  • Learn the customer’s business by “Seeking to Understand” their ways of working and strategy.
  • Translate business need into proposed technological solutions to align with the customer.
  • Translate the proposed technology solution into cost estimates, proposals and specifications. 
  • Provide oversight, follow-up and measures of success for implementing projects.
  • Foster customer partnerships to ensure joint alignment of short and long-term goals.
  • Serve as an internal customer advocate and coordinate day-to-day operational tasks and customer interactions.  
  • Provide mentoring, foster team technical knowledge, and promote departmental objectives and best practices.
  • Serve as Subject Matter Expert and assist other Client Service team members and organization in areas of expertise.
  •  Initiate, participate and lead departmental and intradepartmental task forces and initiatives to improve processes.
  • Follow-through on all matters related to billing for client services.
  • Provide customer feedback to internal technical groups in relation to new products and improvements to existing products. 
  • Occasional travel may be required up to 20%.
  • Perform other duties or special projects as assigned.
 Qualifications/Competencies:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
  • Compliance with all personnel policies. 
 Education, Experience and Technical Skills:
  • Bachelor’s degree and/or a minimum of five plus years of work experience in information systems; business or life sciences related experience strongly preferred or at manager’s discretion. 
  • Strong background and experience in program/project management.
  • Extensive background and experience in program/project management. 
  • Strong knowledge of data exchanges. 
  • Working knowledge of relational databases.
  • Must have demonstrated experience in strong interpersonal skills and ability to work closely with cross-functional  teams in order to achieve business and customer goals. 
  • Experience working and supporting a pharmaceutical sales organization strongly desired.
  • Software development experience a plus.
 Soft Skills:
  • Self-directed, assertive, and able to work independently in a highly dynamic environment and balance multiple priorities efficiently.
  • Exceptional customer service and relationship building skills.
  • Exceptional verbal communication skills.
  • Must have demonstrated excellence in written communications.
  • Creative and flexible problem solving abilities in a changing work environment.
  • Must be detail oriented and possess sound decision-making skills.
  • Strong organizational and inter-group collaborative skills a must.
 Perks of Being a "Synergistian": Synergistix offers a comprehensive benefits package including: 
  • Comprehensive health plans with generous company match for employee and dependents.
  • 401k plan 
  • Dental and Vision plans
  • Supplemental/Gap Plans
  • Short and Long Term Disability insurance
  • 100% company paid life insurance plan (with buy up) 
  • Spouse and Children life insurance plans
  • Up to 5 weeks of Paid Time Off (PTO) 
  • Paid Day Off during the month of your birthday
  • Paid Day Off during the month of your service anniversary
  • Flexible work schedules
  • Telecommuting (for qualifying positions)
  • Casual Dress 5 days a week
 Synergistix Cares about its Employees: At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks:
  • Annual Employee Appreciation Day
  • Monthly Town Hall Meetings
  • Birthday and Service Anniversary Celebrations
  • Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
  • Bagel Friday’s
  • Game room
  • Dry cleaning service
  • Monthly appreciation events
  • ...and much more
 Sounds Like You? Apply NowSynergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.

About Synergistix:

Since 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. In addition, Life Sciences companies turn to Synergistix for our sample accountability services and sample management support. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. To learn more about Synergistix visit, www.synergistix.com.