Customer Service Representative

4 weeks ago

Denver, United States Daltile Full time $19 - $28
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM As the Customer Service Representative, we need someone ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Expected base pay rates for the role will be between $18.76 hr and $28.06 hr at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.

Primary Objective:To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Primary Function and Scope:
  • Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  • Responsible for keying in orders, processing faxes, and preparation of reports.
  • Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Participates in special projects and performs additional duties as required.

Experience and Knowledge Required:
  • High School Diploma or GED equivalency required.
  • 3+ years of call center or customer service experience.
  • Focus on customer account management preferred.

Competencies:
  • Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
  • Good voice quality that is conversational and professional.
  • Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
  • Ability to demonstrate strong organizational and problem-solving skills required.
  • Ability to demonstrate strong interpersonal relationship-building skills.
  • Must have a moderate level of computer skills in Word and Excel.
  • Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively.
  • Ability to work in a fast-paced environment.

Other Pertinent Job Information:While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

About Daltile:

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.

  • Customer Service Representative

    1 month ago

    Denver, Colorado, United States Service Experts Full time

    Customer Service Specialist Job DescriptionAt Service Experts, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    1 week ago

    Denver, United States Stryker Full time

    As a Customer Service Representative, you will be responsible for working with Sales Reps and Hospitals to enter in usage from joint replacement and trauma surgeries. You will be responsible for building strong relationships, both internally and ex Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Support

  • Customer Service Representative

    1 week ago

    Denver, Colorado, United States Mocciaent Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Mocciaent. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients. Your role will involve acting as a liaison between our company and the clients, responding to customer inquiries, and...

  • Customer Service Representative

    5 days ago

    Denver, Colorado, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for:Greeting customers and providing them with a positive, engaging experienceTaking customer orders using our Point of Sales SystemCleaning, preparing, and...

  • Customer Service Representative

    1 month ago

    Denver, Colorado, United States Ferrellgas Full time

    Customer Service Representative Job DescriptionFerrellgas is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This is a seasonal position, and you will be working from home.Responsibilities:Provide customer service to clients...

  • Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States Mohawk Industries Inc Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mohawk Industries, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States Professional Career Solutions Full time

    Customer Service Representative Job DescriptionWe're seeking a skilled Customer Service Representative to join our team at Professional Career Solutions. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through customer interaction and appropriate product delivery.Key Responsibilities:Conduct routine...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States PostScan Mail Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our business development representatives and respond to customer and prospect inquiries. The ideal candidate will possess excellent communication skills, be patient, empathetic, and passionately...

  • Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States PostScan Mail Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our business development representatives and respond to customer and prospect inquiries. The ideal candidate will possess excellent communication skills, be patient, empathetic, and passionately...

  • Customer Service Representative

    7 days ago

    Denver, Colorado, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...

  • Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States PostScan Mail Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our business development representatives and respond to customer and prospect inquiries. The ideal candidate will possess excellent communication skills, be patient, empathetic, and passionately...

  • Customer Service Representative

    4 weeks ago

    Denver, United States The Job Center Staffing Full time

    Connections Training and Staffing (Powered by The Job Center) is currently hiring Customer Service Representatives for 1st shift. Compensation of the Customer Service Representative$22.00 per hour. Company Paid Medical and Dental. 401(k) plan with matching. Responsibilities of Customer Service RepresentativeFollow process to create Sales Orders/Quotes &...

  • Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States Angela Scribe Full time

    Job Title: Customer Service Representative Job Summary: At Angela Scribe, we are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and...

  • Customer Service Representative

    1 month ago

    Denver, Colorado, United States Planet Fitness - PF Baseline Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness - PF Baseline Fitness.Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our members, prospective members, and guests....

  • Customer Service Representative

    2 weeks ago

    Denver, Colorado, United States K & G Petroleum Llc Defunct Full time

    Job Title: Customer Service RepresentativeAt K & G Petroleum Llc Defunct, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative is responsible for providing exceptional customer service, handling sales transactions, and maintaining a clean and organized store...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States PrideStaff Full time

    Customer Service Representative Job DescriptionPrideStaff is seeking a skilled Customer Service Representative to thrive in a call center environment. As a Customer Service Representative, you will be responsible for answering inbound calls from clients/customers in a professional manner, resolving customer concerns and complaints, and conducting follow-up...

  • Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States BROTHERS PLUMBING AND HEATING INC Full time

    Job Title: Customer Service RepresentativeBrothers Plumbing and Heating Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.Key Responsibilities:Answer customer...

  • Customer Service Representative

    1 week ago

    Denver, United States Malibu Events Promotions Full time

    Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle...

  • Customer Service Representative

    4 weeks ago

    Denver, Colorado, United States AlphaGraphics Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and independent Customer Service Representative to join our team at AlphaGraphics in Arvada, SE Denver, and Golden. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to incoming calls, and resolving...