Patient Collections Specialist

2 months ago


Jacksonville, United States Jax Spine & Pain Centers Full time
About the Job
This position is responsible for providing excellent customer service while answering questions from patients, staff and insurance companies. The Billing specialist will also have a proper phone etiquette, computer skills and the ability to multi-task and work well independently and as a team member in a fast-paced environment; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.  
Essential Functions:
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Processes and reviews reports within the billing system to research information required to complete the patient collection process.
  • Reviews patient balances to ensure they are accurate.
  • Corrects claims and resubmit as necessary.
  • Handles phone inquiries from patients regarding balances.
  • Answers questions from Front Desk regarding patient copays, deductibles and outstanding balances.
  • Contacts patient to set up payment arrangements.
  • Meet with patient face to face when patient is in office.
  • Prepare collection spreadsheet.
  • Liaise with collection agency.
  • Review and approve patient statements on a weekly basis.
  • Any other duties as assigned.
Qualifications:
  • High school diploma or equivalent required. 
  • Previous medical billing & medical collections experienced required.
  • Strong oral and written communication skills. 
  • Good interpersonal and organizational skills.
  • Highly detail-oriented with a critical degree of accuracy regarding data entry.
  • Excellent customer service skills.
  • Knowledge of medical terminology, CPT and ICD-10 codes.
  • Ability to comprehend established office routines and policies.
  • Must be able to display positive attitudes and behaviors towards patients and all staff members.
  • Ability to understand and follow directions.
  • Ability to deal with confidential data.
  • Understanding of different insurance carriers’ guidelines.
  • Basic math aptitude.


About Jax Spine & Pain Centers:

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.



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