Patient Collections Specialist II: Medical Billing Expert
1 month ago
We are seeking a skilled Patient Collections Specialist to join our team at Jax Spine & Pain Centers. As a key member of our medical billing department, you will play a critical role in ensuring seamless patient interactions and efficient financial operations.
Job Summary- Provide exceptional customer service to patients, staff, and insurance companies, answering questions and addressing concerns with professionalism and empathy.
- Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
- Process and review reports within our billing system to research information required for the patient collection process.
- Review patient balances to ensure accuracy and correct any discrepancies.
- Handle phone inquiries from patients regarding balances and provide timely responses to their questions.
- Collaborate with front desk staff to address patient copays, deductibles, and outstanding balances.
- Contact patients to set up payment arrangements and meet with them in person when necessary.
- Liaise with our collection agency to facilitate prompt payments.
- Review and approve patient statements on a weekly basis.
- High school diploma or equivalent required.
- Previous medical billing and collections experience is essential.
- Strong oral and written communication skills are necessary for effective patient interaction.
- Excellent interpersonal and organizational skills are crucial for success in this role.
- A high degree of accuracy is required for data entry and attention to detail.
- Basic math aptitude is necessary for calculating patient balances and resolving discrepancies.
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development.
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