Patient Collections Specialist II: Medical Billing Expert

1 month ago


Jacksonville, Florida, United States Jax Spine & Pain Centers Full time
About the Role

We are seeking a skilled Patient Collections Specialist to join our team at Jax Spine & Pain Centers. As a key member of our medical billing department, you will play a critical role in ensuring seamless patient interactions and efficient financial operations.

Job Summary
  • Provide exceptional customer service to patients, staff, and insurance companies, answering questions and addressing concerns with professionalism and empathy.
  • Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.
Key Responsibilities
  • Process and review reports within our billing system to research information required for the patient collection process.
  • Review patient balances to ensure accuracy and correct any discrepancies.
  • Handle phone inquiries from patients regarding balances and provide timely responses to their questions.
  • Collaborate with front desk staff to address patient copays, deductibles, and outstanding balances.
  • Contact patients to set up payment arrangements and meet with them in person when necessary.
  • Liaise with our collection agency to facilitate prompt payments.
  • Review and approve patient statements on a weekly basis.
Requirements
  • High school diploma or equivalent required.
  • Previous medical billing and collections experience is essential.
  • Strong oral and written communication skills are necessary for effective patient interaction.
  • Excellent interpersonal and organizational skills are crucial for success in this role.
  • A high degree of accuracy is required for data entry and attention to detail.
  • Basic math aptitude is necessary for calculating patient balances and resolving discrepancies.
What We Offer

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development.



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