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Medical Assistant
3 months ago
Certified Medical Assistant-1Responsibilities:
- Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients.
- Performs a variety of patient care activities to assist physicians and nursing personnel.
- Delivers quality customer service and maintains established quality control standards.
- Check-out patients, assist with referral processing, and arrange laboratory services.
- Prepare patients for examination, take vitals, and record patients' health history.
- Set-up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and tests.
- Prepare equipment and examination rooms, and clean instruments.
- Assist physician with medical treatments, procedures, and exams.
- Manage inventory of medical supplies and equip exam rooms with appropriate supplies.
- Managing messages, prior authorizations, patient calls.
Qualifications:
- High school diploma or GED required; completion of an accredited medical assistant certification program at time of hire (w/certification), or within 90 days of employment.
- Excellent interpersonal skills.
- Maintains MA and CPR certifications. (and actions required for recertifications) (CPR within 30 days of employment)
- Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
- Knowledge of medical terminology.
- Must be detail-oriented and highly organized.
- Firm grasp on medical practices, administrative processes, and organizational policies.
- Knowledge of patient care and examination procedures.
- Must be able to maintain confidentiality at all times.
Certified Medical Assistant-2Responsibilities:
- Perform all responsibilities for MA-1.
- Assist in training and evaluation of new hires.
- Assist in inventory management process.
- Pod leader responsibilities.
- Assisting other MAs and providers in need.
- Assisting MA-Team Lead as directed.
- Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
- Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
- Assists with daily and monthly quality assurance reviews including emergency kit check off.
Certified Medical Assistant-3Responsibilities:
- Perform all responsibilities of MA-2.
- Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plans
- Make sure early and late MA schedules are set.
- Assist practice manager on clinical tasks as directed.
- Maintain inventory of medical supplies – order, receiving, and returning.
- Assist with patient complaints as needed.
- Guide patients and clinical staff to the proper authority for any issues.
- Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
- Manage and maintain ortho supply and medication samples closets.
Certified Medical Assistant-Team LeadResponsibilities:
- Perform all responsibilities of MA-3.
- Assist in the supervision of work and performance of clinic staff, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
- Assist with interviewing new MA candidates and providing input.
- Oversee and train new and existing staff along with the clinic manager.
- Assist with intake and set-up for patient visits.
- Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff.
- Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.
- Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
- Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
- Work with Manager to oversee dispensary logs and storage to maintain quality assurance.
- Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
- Assist with other administrative projects and tasks as needed.
- Assists with daily and monthly quality assurance reviews including emergency kit check off.
- Performs other duties as assigned by management.
- Team leads are the first chain in the management ladder.
- Arranges staff to best manage patient flow.
- Handles problems and complaints from staff members.
- Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.
- Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).
Note: We do employee Non-Certified Medical Assistants; they are still required to have graduated from an accredited Medical Assistant program and to function at the same competency level as a CMA (tested upon hire and annually via competency assessments), non-certified medical assistants will be eligible for the annual merit program yet will have a lower pay range as compared to Certified Medical Assistants. To be promoted to the next level, certification is required.
Physical & Mental Requirements:
- Ability to lift up to 50 pounds.
- Ability to push or pull heavy objects using up to 100 pounds of force.
- Ability to stand for extended periods of time.
- Ability to use fine motor skills to operate equipment and/or machinery.
- Ability to receive and comprehend instructions verbally and/or in writing.
- Ability to use logical reasoning for simple and complex problem solving.
- Occasionally requires exposure to communicable diseases or bodily fluids.
About Southeast Primary Care:
Founded by Dr. Thomas Bat in 1988, with a vision dedicated to improving people's health and quality of life throughout the Greater Atlanta area communities it serves. With state-of-the art facilities across seven counties within Metro Atlanta as well as surrounding areas across the southeast. With more than 100 providers, 500 medical/support staff members and over 850 affiliated providers ready to provide you with the care you deserve.
