Helpdesk Analyst

4 months ago

Columbia, United States Focused HR Solutions Remote Work Freelance Full time $25 - $37
This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a  Helpdesk Analyst rec 10944-1
This position is up to 12 months, with the option of extension, and is in Columbia, SC
Corp to Corps are NOT allowed for this client. W2 Only.
Responsibilities:
  • Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
  • Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
  • Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
  • Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
  • Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
  • Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
  • Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:
  • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
  • Provide technical support to ongoing projects assisting with IT needs
  • Use critical thinking to help develop IT solutions or troubleshoot problems
  • Offer great deskside and remote support to the STO workforce
  • Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • GREAT CUSTOMER SERVICE
  • TECHNICAL TROUBLESHOOTING
  • HANDS-ON DESKTOP SUPPORT
  • EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
  • Customer service skills Yes 1 Expert Currently Using 6 + Years 

Additional Skills: 
  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
 
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