Junior Tier 2 Help Desk Analyst

2 weeks ago


West Columbia, United States ApplyLogic Consulting Group Full time
ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

We have an immediate (on-site) Junior Tier 2 Help Desk Analyst position available in Columbia, SC. If you join our team in this role, you will serve on a Tier 2 technical support helpdesk providing remote and over-the-phone administration, support, and technical assistance to our government client.

Primary Roles and Responsibilities:
  • Solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.
  • Perform primary systems administration, monitoring, and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.
  • Support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM.
  • Leverage printer and multifunction printer enterprise management tools.
  • Knowledge and experience in supporting steady-state systems Backup, Restore and Recovery procedures.
  • Must be exceptional in the following areas:
    • Teamwork
    • Conflict resolution
    • Time management
    • Problem solving
    • Adaptability
    • Critical thinking
    • Communication (verbal & written)
    • Active listening
    • Detail oriented
    • Dependability
    • Emotional intelligence
Required Education, Knowledge, and Experience:
  • Associate's degree in computer science or related field; OR
  • CompTIA A+ certification; OR
  • 2 years IT help desk support experience in a Windows Active Directory environment; OR
  • 2 years' experience in Windows Active Directory, network, IT operations and IT hardware support
Clearance:
Must be able to obtain a Secret clearance.

ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
  • Employee Assistance Program
  • 401K
  • Medical/Dental/Vision Insurance
  • Life/Short-Term Disability/Critical Illness/Accident Insurance
  • 15+ PTO Days
  • 11 Federal Holidays
  • Up to $5K towards continuing education and/or professional development with unlimited web-based training
  • Pet Benefit Programs


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