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Customer Service Lead

3 months ago

Dallas, United States Miller CAT Corp Full time $25 - $34
About Us:
Miller CAT is a leading provider of advanced vehicle anti-theft devices (Cat Shield) and CARB Compliant Catalytic Converters. As an ISO-certified manufacturer, we pride ourselves on our commitment to excellence and innovation in everything we do. Our customers range from OEM manufacturers, distributors, shops, to everyday consumers. As we continue to grow, we are seeking a dynamic and enthusiastic Customer Service Representative/Lead to join our team.

Are You a Customer Service Rockstar?
We're on the lookout for someone who can hit the ground running and drive exceptional customer experiences. If you're a people person with a passion for communication, multitasking, and tackling new challenges, we want you Experience in automotive or manufacturing is a huge plus, as well as experience in a start-up environment. E-commerce support for platforms like Shopify and Amazon, along with proficiency in Zendesk, is highly preferred.

Duties and Responsibilities:
  • Exceptional customer care and focus; ability to accurately assess customers' needs and provide the correct solutions, troubleshooting, or guidance to ensure a positive and efficient customer experience.
  • Ability to quickly learn, implement, and adhere to all customer service procedures and policies.
  • Continuously monitor customer interactions and feedback to identify areas for improvement and implement necessary changes.
  • Aim to resolve customer issues effectively and encourage repeat business through excellent service.
  • Work closely with other departments to ensure a seamless and cohesive customer experience and handle escalations efficiently and effectively.
  • Accurately and efficiently record, organize, and maintain detailed logs of customer interactions and profile/account changes.
  • Capable of efficiently handling returns, processing refunds, and managing shipping tracking numbers.
  • Oversee and manage orders from our e-commerce platforms and direct purchase orders, including printing packing and shipping labels, handling returns, and monitoring customer reviews.
  • Utilize Zendesk to track customer interactions, resolve issues, and improve overall service efficiency.
  • Respond to incoming customer inquiries over the phone with professionalism and efficiency.

Qualifications and Skills:
  • High School degree or equivalent experience in a related field.
  • Previous experience in technical customer support, client services, or a related field.
  • Minimum 5-7 years of experience in a customer service role
  • Management Experience
  • Automotive or manufacturing experience is a huge plus.
  • Start-up experience is a plus.
  • E-commerce support experience with Shopify and Amazon.
  • Proficiency in Zendesk.
  • Familiar with phone systems and clear communication with professional demeanor.
  • Superior writing skills for drafting professional emails and etiquette..
  • Proficient computer skills and experience with Google Suite, MS Word, Excel.
  • Exceptional multitasking and problem-solving skills.
  • Ability to answer calls, actively listen, relay information accurately, and input data simultaneously.
  • Typing speed of at least 40-60 words per minute.
  • Customer-focused with a strong commitment to ensuring positive experiences and effective resolutions.

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Join Our Team:
If you are passionate about quality, innovation, and thrive in a fast-paced manufacturing environment, we want to hear from you Miller CAT offers competitive compensation and benefits packages, as well as opportunities for professional development and growth. Join us in our mission to deliver excellence in every product we produce.

Apply Now:
If you’re ready to take on this exciting challenge and make a significant impact, apply today and become a part of our journey to success.

About Miller CAT Corp:

Miller CAT is a family-owned business that has over 30 years in the exhaust business. We manufacture aftermarket catalytic converters that meet the CARB standards and are the largest catalytic converter protection device manufacturer in the country. We started our operations in California for the past 30 years and have recently relocated our facilities to Dallas, TX, to better serve the entire country and be closer to our core customers. Miller CAT is all about metal fabrication. Whether it is sheet metal manufacturing, tube bending, welding, etc, we do metal. Right now we are leading and revolutionizing how owners and OEMs can protect their vehicles from converter theft. Join us as we continue to make new and exciting products