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Guest Services/Event Staff

2 months ago


Hartford, United States XL Center Part time $16
POSITION PURPOSE:This position is responsible for ensuring all visitors to the XL Center and Pratt & Whitney Stadium at Rentschler Field receive superior guest experiences. ESSENTIAL DUTIES AND RESPONSIBILITIES:
  •  Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
  • Greets all guests in a welcoming, friendly manner
  • Examines each ticket to ensure correct date and event
  • Escorts guests to correct seats
  • Answers guest questions regarding event and arena, e.g., location of concession stands, restrooms
  • Ensures non-smoking rules are followed
  • Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
  • Responds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as needed
  • Maintains a positive, outgoing demeanor always adhering to “Expectations for Guest Service”
  • Accurately and thoroughly completes all pertinent reports and documentation
 SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY: Guest Services staff must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities.
  • Prior Guest Services experience required
  • Excellent communication skills required with thorough understanding of written and spoken English
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
  • Ability to stand for extended periods of time
  • Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
  • Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
  • Ability to remain calm and focused in fast-paced environment and stressful situations
  • Ability to work in adverse weather conditions, as needed

This position pays $16.00/hour
Part Time Benefits: 401(k) and 401(k) match