Community Donation Manager

6 days ago

St Louis, United States GreenDrop Full time
Job Title: Community Donation Manager Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. What you can expect:

  • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
  • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
  • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
 What you get:

Comprehensive onboarding and training from day one.

In-house expertise Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including:

  • Bundled health plans such as medical, Rx, dental and vision.
  • Company-paid life insurance for extra protection and peace of mind.
  • Programs to stop smoking, diabetes management coaching, and on demand care options.
  • A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.
What you’ll be working on:

Accountable for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center to make Savers the donation center of choice. Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation. Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers. Manages a team of Community Donation Center Ambassadors. The Community Donation Manager is guided by the Savers Vision and Core Values.

Donation Center Operations:

  • Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained.
  • Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times.
  • Engages with customers and donors to actively promote Savers’ brand both in the store and in the community as required.
  • Ensures donations are accurately weighed by classification and accounted for.
  • Plans, tracks, and measures donation goals and results.
  • Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic.
  • Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand.
  •  Leverages Voice of the Customer Program to improve donor satisfaction.
  • Performs the duties of the CDC Ambassador as required.
 Leadership and Development:

  • Leads, directs, and supervises the work of CDC Ambassadors.
  • Plans staffing needs; recruits, selects, and trains new CDC Ambassadors.
  • Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues.
  • Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the store’s nonprofit partner, and demonstrating the company’s brand and values.
  •  Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
  • Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.
  • Functions as an active member of the management team.
 Donor Service:

  • Delivers a positive and unforgettable donor experience by training, coaching, and role-modeling donor service expectations to CDC Ambassadors.
  • Continuously assesses the donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.
  • Actively engages with the donor by seeking firsthand feedback to make improvements to all aspects of the donor experience. Responds to donor questions, requests, and complaints.
  • Educates all team members in the store on Savers’ brand, empowering them to share stories about the business model to customers and the community.
  • Works with store team in promoting awareness of our non-profit partner, joint brands, and community impact.
  •  Drives company promotions and other permitted grassroots efforts inside and outside the store that create community awareness of the CDC, the company brand, and the benefits of donating to Savers.
  • Partners with the Sourcing team to lead or assist in Fundrive events as needed.
  • Networks within the community through grassroots efforts to share the Savers story and promote awareness.
 What you have:

  • Excellent presentation skills.
  • Mathematical skills.
  •  Ability to communicate well in both verbal and written forms.
  • Ability to observe, assess and coach the work of others.
  • Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
  • Ability to reason, make decisions, and use independent judgment in various situations.
  •  Proficient in all Microsoft Office applications.
 Minimum Required Education, Training and Experience:

  • High School diploma: post-Secondary degree/diploma preferred.
  • Experience managing people preferred.
 Physical Requirements:

  • Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force.
  • Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.
  • Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.
  • Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team.
  • Frequently required to read written & electronic documents and product labels.
  • Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.
  • Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
  •   Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.
  • Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.
  • Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves.
  • Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing/movement activities.
  • Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks.
 FLSA: Non-ExemptTravel: Will periodically need to drive to meetings or other stores for business purposes.Location:9618 Watson Road Crestwood, MO 63126 
Savers is an E-Verify employer.

About GreenDrop:

GreenDrop® is a for-profit company and registered professional fundraiser where required. We accept your donations (thank you) on behalf of a local nonprofit, and pay our nonprofit partners for your stuff, helping them fund programs in your community. Your one-of-a-kind finds are then given a second chance to be loved again in local thrift stores. Together, we help protect the planet and keep millions of reusable items out of landfills every year

  • Community Donation Manager

    2 days ago

    St Louis, Missouri, United States GreenDrop Full time

    About the RoleWe are seeking a highly motivated and organized Community Donation Manager to join our team at GreenDrop. As a Community Donation Manager, you will be responsible for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center.Key ResponsibilitiesDonation Center...

  • Retail Community Donation Manager

    5 days ago

    Saint Louis, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Community Donation Manager Who we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Donation Center Coordinator

    6 days ago

    St Louis, Missouri, United States Archdiocese of St. Louis Full time

    Job SummaryWe are seeking a highly organized and customer-focused Donation Center Coordinator to join our Philanthropy team at the Archdiocese of St. Louis. This role will support the operations of our donation center, ensuring the efficient distribution of donated goods to those in need. The successful candidate will provide exceptional customer service to...

  • Community Engagement Coordinator

    2 weeks ago

    St Louis, Missouri, United States St. Patrick Center Full time

    Position OverviewThe St. Patrick Center, an initiative of Catholic Charities, is seeking a Community Engagement Coordinator.Role Summary:The Community Engagement Coordinator plays a vital role within the Philanthropy team, overseeing the functionality of the donation center and collaborative services.This role assists the Donation Center Specialist in the...

  • Community Engagement Volunteer

    1 week ago

    St Louis, Missouri, United States Saint Louis Public Schools Full time

    Position: Volunteer Roles at Saint Louis Public SchoolsOrganization: Saint Louis Public SchoolsIf you have a strong desire to contribute to your community and enhance the lives of young individuals, consider volunteering with Saint Louis Public Schools.There are numerous opportunities to participate:Assisting with academic tutoring, coaching athletic teams,...

  • Community Engagement Volunteer

    1 week ago

    St Louis, Missouri, United States Saint Louis Public Schools Full time

    Position: Volunteer Roles at Saint Louis Public SchoolsOrganization: Saint Louis Public SchoolsIf you have a strong desire to contribute to your community and enhance the educational experience for students, consider volunteering with Saint Louis Public Schools.There are numerous opportunities to participate:Assisting with tutoring, coaching athletic teams,...

  • Community Engagement Volunteer

    2 weeks ago

    St Louis, Missouri, United States Saint Louis Public Schools Full time

    Position: Volunteer Roles at Saint Louis Public SchoolsOrganization: Saint Louis Public SchoolsIf you have a strong desire to contribute to your community and enhance the lives of students, volunteering with Saint Louis Public Schools presents an excellent opportunity.There are numerous ways to participate:Assisting with tutoring, coaching athletic teams,...

  • Communications Manager

    3 days ago

    St Louis, United States SBS Creatix, LLC Full time

    This position can be performed Remotely. Candidates must be able to work in the US without a sponsor. Job Title: As the Communications Manager, your primary goal is to distill complex and technical information into clear, conversational language that engages and motivates stakeholders. You will be responsible for creating, curating, and editing content...

  • Communications Manager

    1 month ago

    St Louis, United States Metal Exchange Full time

    Own editorial calendar for our brand-new internal communications application, ensuring planning of communications is proactive and key stakeholders are engagedActs as key liaison for senior leadership to translate our business strategy and brand into creative, inspiring, and compelling messaging and storytellingPlan and execute internal communications/...

  • Communications Manager

    1 month ago

    St Louis, Missouri, United States Metal Exchange Full time

    Own editorial calendar for our brand-new internal communications application, ensuring planning of communications is proactive and key stakeholders are engagedActs as key liaison for senior leadership to translate our business strategy and brand into creative, inspiring, and compelling messaging and storytellingPlan and execute internal communications/...

  • Internal Communications Manager

    2 weeks ago

    St. Louis, United States McCarthy Building Full time

    Position Summary: The Internal Communications Manager will be responsible for the creation, implementation, and delivery of communication strategies and plans that drive McCarthy Holdings, Inc. core values of Genuine, We, Not I, and All In to employees across MHI and its subsidiaries. The manager will lead a team of talented communication professionals to...

  • Internal Communications Manager

    4 weeks ago

    St Louis, United States Premier Staffing Solution Full time

    Position: Internal Communications ManagerIndustry: Automotive ManufacturingLocation: Hybrid (St Louis, Missouri)Duration: Direct HireSummary: Are you a seasoned communicator looking to build a communications team from the ground up? Do you have experience developing and executing effective communications strategies to both internal and external audiences? We...

  • Internal Communications Manager

    1 month ago

    St. Louis, United States Premier Staffing Solution Full time

    Position: Internal Communications ManagerIndustry: Automotive ManufacturingLocation: Hybrid (St Louis, Missouri)Duration: Direct HireSummary: Are you a seasoned communicator looking to build a communications team from the ground up? Do you have experience developing and executing effective communications strategies to both internal and external audiences? We...

  • Internal Communications Manager

    2 weeks ago

    St Louis, Missouri, United States McCarthy Building Full time

    Job Summary:The Internal Communications Manager will be responsible for developing and implementing communication strategies that drive the core values of McCarthy Holdings, Inc. across the organization. This role will lead a team of communication professionals to support business goals through strategic communication planning and measurement.Key...

  • Assistant Community Manager

    3 months ago

    St. Louis, United States University Commons Apartments Full time

    Founded in 1923, The Yarco Companies, is a full-service, multi-family real estate firm that delivers highly specialized Property Management Services, and focuses primarily on Affordable Housing. To learn more about our company visit www.yarco.com.Yarco is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, sex,...

  • Community Program Manager

    2 weeks ago

    St Louis, Missouri, United States Urban League of Metropolitan St. Louis Full time

    Position OverviewThe Urban League of Metropolitan St. Louis is a prominent advocate for empowerment and opportunity for African Americans and other communities in the region, focusing on economic self-sufficiency, social equality, and civil rights. We are currently seeking a dedicated individual who is passionate about community service to take on the role...

  • Community Program Manager

    2 weeks ago

    St Louis, Missouri, United States Urban League of Metropolitan St. Louis Full time

    Position OverviewThe Urban League of Metropolitan St. Louis is dedicated to empowering individuals and fostering opportunities for African Americans and other communities in the region. We are currently seeking a dedicated and enthusiastic individual to fill the role of Program Coordinator to enhance our Federation of Block Units Public Safety Collaborative...

  • Associate Manager

    4 days ago

    St Louis, Missouri, United States Savers | Value Village Full time

    About the RoleSavers | Value Village is seeking a highly motivated and experienced Associate Manager to join our team. As a key member of our store operations team, you will be responsible for supporting the service side of our stores or the backroom product flow function (production).Key ResponsibilitiesSupport Store Operations: Assist in the management of...

  • Apartment Community Operations Manager

    2 weeks ago

    St Louis, Missouri, United States JES Holdings Full time

    Residential Property Supervisor Job Description:The Residential Property Supervisor at JES Holdings is tasked with managing the everyday functions of a residential community. This position includes marketing and leasing units, overseeing financial plans, addressing tenant inquiries, supervising personnel, and ensuring adherence to housing regulations.Key...

  • Director of Employee Communications

    3 days ago

    St Louis Park, United States nVent Full time

    We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. The Director of Employee Communications will report directly to the Chief Human Resources Officer and have a dotted line...