Front Office Manager
2 weeks ago
Duties:
- Successfully recruit, hire, train, counsel and motivate department personnel.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers, and management.
- Actively supervise department personnel with authority to conduct all department performance appraisals in a timely and accurate manner.
- Participate in department budget preparation for line-item expense and labor, including proper scheduling of departmental associates.
- Manage and enforce a uniform policy for all departmental associates.
- Ensure associates anticipate, acknowledge and respond to guests’ needs by proper training of brand programs.
- Ensure proper delivery of guest services as directed by the General Manager.
- Maintain guest request/complaint log to ensure guest satisfaction. Assist the General Manager in resolving guest complaints concerning the front desk and/or billing inquiries.
- Actively manage and monitor guest ledger and direct bill accounts by ensuring an effective cash control system is in place and all credit card and check cashing policies are followed.
- Monitor posting of all charges, especially guest charges, to minimize lost revenue.
- Coordinate daily with the sales department and General Manager about room availability and hotel’s yield management system to maximize suite revenue.
- Ensure all department associates are updated with the most recent information on the hotel policy, safe work habits and emergency procedures, including all key control procedures.
- Supervise the training and handling of reservations, cancellations and shop calls.
- Promote good associate communication through associate feedback, oral and written communication, proper training and a minimum of one department meeting per month. Set an example in communicating with other departments.
- Participate in weekend MOD development program and help out with other departments as needed with a positive and cooperative attitude. Responsible to cover any call-offs for the front desk shift.
Carry out any reasonable request by Management.
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