Office Manager
3 weeks ago
Ecco Living is a leading property management and co-living/student housing company dedicated to providing exceptional services in managing residential properties. With a focus on efficiency, professionalism, and client satisfaction, we strive to maintain the highest standards in property management.
Job Summary:
We are seeking a highly organized and proactive Office Manager to join our team. The Office Manager will be responsible for overseeing the administrative functions of our office, ensuring smooth operations and efficient workflow. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will be a self-starter who can work independently and collaboratively to support the needs of our team.
Key Responsibilities:
Administrative Support:
- Manage the day-to-day operations of the office, including handling phone calls, emails, and mail correspondence.
- Coordinate schedules, meetings, and appointments for the leasing and maintenance team.
- Maintain office supplies inventory and place orders as needed. Coordinate deliveries.
- Prepare and distribute internal communications, memos, and reports.
Customer Service Management:
- Assist with customer complaints and respond to requests in timely manner.
- Notify and coordinate emergency requests with appropriate team.
- Follow up with customer requests.
Property Documentation:
- Organize and maintain property files, leases, contracts, and other legal documents.
- Ensure compliance with regulatory requirements and property management policies.
- Assist with tenant onboarding and lease administration processes.
Vendor Management:
- Liaise with vendors, contractors, and service providers to schedule maintenance and repairs.
- Obtain quotes, negotiate contracts, and oversee vendor performance.
- Maintain a database of preferred vendors and update vendor agreements as needed.
Office Operations:
- Supervise staff and provide training and support as necessary.
- Implement and enforce office policies and procedures to optimize efficiency and productivity.
- Identify opportunities for process improvement and implement best practices.
Outreach:
- Help out with customer outreach.
- Identify new sales channels.
- Maintain relationship with property partners.
Qualifications:
- Bachelor's degree in Business Administration, Management, or related field preferred.
- Proven experience in office management or administrative role, preferably in the real estate or property management industry.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and property management software (e.g., Yardi, AppFolio).
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in record-keeping and documentation.
- Desire to always check work and achieve perfection.
- Be reliable, strong team player, and on time.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Familiarity with financial principles and experience with basic accounting tasks.
Join our dynamic team and contribute to the success of our property management company. If you possess the skills and qualifications outlined above, we encourage you to apply for the Office Manager position.
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