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Customer Service

3 months ago

Highland Heights, United States Prysmian Group Full time
Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.
We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.
Team Overview and Job Responsibilities:In this role, you will respond to all inquiries established customers, process requests for quotes, enter orders, manage orders, and work with functional areas throughout the organization to ensure customer satisfaction.
What you’ll do:
  • Support and develop relationships within an established, assigned customer base.
  • Manage quote requests and product promotions for your assigned customers.
  • Manage customer requests.
  • Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing.
  • Process requests for quotes by providing pricing and product availability.
  • Process orders from customers and acknowledge within 48 hours.
  • Continuously develop product knowledge through internal and/or external trainings.
  • Process customer returns and claims in a timely manner and initiate corrective action if necessary.
  • Participate in cross-functional projects impacting the department and the organization.
  • Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products.
  • Provide back-up assistance and coverage for other teams.
  • Be the voice of the customer to the Prysmian organization.

Who are we looking for?Qualifications:Required:
  • Experience in inside sales, account management, or customer service, or related.
  • Proficiency in Microsoft Office.
  • Analytical with great problem-solving skills.
  • Technical aptitude to understand product functionality, specifications, and applications.
  • Desire and ability to excel in a rapidly changing, fast-paced environment.
  • Motivated both individually and on a team level.
  • Organizational, time management, multi-tasking, and follow-up skills.
  • Associates degree.

Preferred:
  • Bachelor’s degree.
  • Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus.