Customer Success Associate
2 weeks ago
In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team
Responsibilities:
- Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.
- Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
- Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs.
- Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers.
- Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests.
- Develop and maintain positive working relationships with customers and other key partners.
- Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning.
Qualifications:
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
- Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.
Preferred Knowledge, Skills or Abilities:
- Strong organizational, time management and multi-tasking skills.
- Ability to absorb product knowledge quickly and process information to apply to customer needs.
- Ability to make sound business decisions and exercise discretion and judgment.
- Experience generating add-on sales revenue preferred.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook.
About Wolters Kluwer:
We are serving the long-term interests of all our key stakeholders - customers, employees, investors, and society - to make sure we make a deep impact with each of them and contribute to shaping a better future for society at large Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. Expertise and trusted knowledge have been our guiding principles since we started in 1836. We combine almost two centuries of deep domain knowledge with advanced technology; for professional decision-making with confidence. Our values propel us to put the customer at the center of everything we do, honor our commitment to continuous improvement and innovation, aim high and deliver the right results, and most importantly: win as a team Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. *We offer competitive pay, full benefit package (starting day 1 upon hire), M-F 8 hour (1st) shifts, and a very positive work environment with unlimited opportunities for growth and advancement within*
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