![Highway](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
3 weeks ago
About the Company:
Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.
Role Description:
Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. This role will be responsible for customer success including support, account management, retention and revenue expansion. This role will report directly to the SVP of Customer Success.
Your role:
- Manage the customer relationship post go-live to ensure customer retention and high customer satisfaction.
- Assist with onboarding of customers, ensuring the best ongoing engagement throughout the customer’s lifetime.
- Putting forth and enacting a communications strategy that maintains and fulfills high customer satisfaction.
- Conducting customer success reviews periodically and engaging internally to resolve outstanding concerns.
- Providing ongoing support to existing customers and resolving issues.
- Work closely with other internal teams to provide customer insights that state additional sales and service opportunities.
- Canvas for opportunities to cross-sell and upsell existing clients into other products.
Qualifications:
- Highly experienced in customer success and account support, preferably in the transportation industry
- Exceptional communication and interpersonal skills
- SaaS experience is a plus
- This position is on-site in Dallas, TX
-
Customer Success Manager
3 weeks ago
Dallas, United States JobTread Software Full timeJobTread Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is actively seeking passionate individuals to join our expanding Customer Success Team in the role of Customer Success Manager. We are in search of candidates who possess previous work experience or expertise in the construction industry and/or construction management...
-
Customer Success Manager
6 days ago
Dallas, United States JobTread Software Full timeJobTread Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is actively seeking passionate individuals to join our expanding Customer Success Team in the role of Customer Success Manager. We are in search of candidates who possess previous work experience or expertise in the construction industry and/or construction management...
-
Customer Success Manager
3 weeks ago
Dallas, United States Burroughs Full timeDescription Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are...
-
Customer Success Manager
5 hours ago
Dallas, United States Burroughs Full timeDescription Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are...
-
Customer Success Manager
2 weeks ago
Dallas, United States RFPIO Inc. Full timeAbout Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...
-
Customer Success Manager
4 days ago
Dallas, United States RFPIO Inc. Full timeAbout Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...
-
Customer Success Manager
3 weeks ago
Dallas, United States Jobtread Full timeJob Summary JobTread is seeking dedicated individuals to join our growing Customer Success Team as a Customer Success Manager. This position is responsible for building a positive, supportive relationship with our growing client base. Strong Customer Success Managers demonstrate high technical aptitude, are friendly and approachable, and show a willingness...
-
Customer Success Manager
2 weeks ago
Dallas, United States Highway Full timeAbout the Company: Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
3 weeks ago
Dallas, United States Highway Full timeAbout the Company: Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
3 weeks ago
Dallas, United States Highway Full timeAbout the Company: Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
2 months ago
Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
-
Customer Success Manager
2 weeks ago
Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
-
Customer Success Manager
3 weeks ago
Dallas, United States Highway Full timeAbout the Company:Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
2 months ago
Dallas, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...
-
Customer Success Manager
2 weeks ago
Dallas, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...
-
Customer Success Manager
3 weeks ago
Dallas, Texas, United States Motorola Solutions Full timeCompany OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...
-
Expression of Interest
4 weeks ago
Dallas, United States Marlee (Fingerprint For Success) Full timeWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs Provide optional support and resources for job seekers...
-
Expression of Interest
2 weeks ago
Dallas, United States Marlee (Fingerprint for Success) Full timeJob DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...
-
Customer Success Manager
3 weeks ago
Dallas, United States Peterson Tech Partners Full timeJob Description Job Overview: As a Customer Success Manager, you will be a key player in ensuring our clients’ success and satisfaction. You’ll collaborate with cross-functional teams, understand customer needs, and drive solutions that align with their goals. If you’re passionate about customer relationships and thrive in a dynamic environment, this...
-
Customer Success Manager
2 weeks ago
Dallas, United States Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, Peterson Technology Partners, is seeking the following. Apply via Dice today! Job Overview: As a Customer Success Manager, you will be a key player in ensuring our clients success and satisfaction. You ll collaborate with cross-functional teams, understand...