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Warranty Customer Service Specialist

3 months ago

Memphis, United States MSP Diesel Solutions Full time
Warranty Customer Service Specialist

Major Duties and Responsibilities:
  • Assists customers in locating parts which includes broadcasting to other CDs for part availability.
  • Assists in placing orders for the warehouse, placing direct orders, and billing the direct orders, consisting of receiving, adding freight, and shipping the invoice for billing purposes).
  • Responsible for quoting prices for customers.
  • Responsible for sending core RGA’s to customers to send back the core owed.
  • Responsible for sending backorder lists to customers and editing them when necessary at the customer’s request.
  • Responsible for completing warehouse transfers and resolving problem transfers that go into an exception stage.
  • Responsible for overseeing the picked stage tickets, and ensuring that they are properly billed, which includes following up with various staff.
  • Responsible for assisting in warranty concerns as needed.
  • Responsible for processing the check deposits received via mail and via the check scanner and notifying the DCA accounting department.
  • Responsible for processing new part returns.
  • Responsible for processing credit card payments completing shipping feedback, and notifying accounts receivables about the payment details.
  • Responsible for providing invoices to customers that do not “auto” receive.
  • Responsible for processing warranty claims.