Warranty Process Review Specialist
3 weeks ago
About the Role:
We are seeking a highly skilled Warranty Process Review Specialist to join our team at MSX International. As a key member of our audit program, you will be responsible for conducting independent warranty audits of Hyundai Motor America Retailer network, ensuring compliance with manufacturer guidelines and parameters.
Key Responsibilities:
- Work within a national team and local management to support the audit program
- Complete a set number of audits within a given timeframe, adhering to strict manufacturer guidelines
- Maintain customer relations with local Region and Dealers
- Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste
- Carry out fully independent warranty audits in line with manufacturer's parameters
- Create detailed reports on audit findings, including recommended actions
- Explain audit findings to relevant Dealer staff and Management
- Guide Dealers on best practices for their business
- Analyze KPI data and identify Dealer weaknesses and strengths
- Promote the value of the audit program to Dealer management
- Provide strong, detailed, accurate, and timely reporting to MSXI/HMA Management
Requirements:
- Ability to remain calm and diplomatic in high-pressure situations
- Process-driven with strong problem-solving and investigative abilities
- High level of computer literacy and ability to learn new systems
- Ability to manage own workload, expenses, and travel arrangements
- Clean driving record and employment background
Qualifications:
- Industry-related qualification or degree
- At least two years of audit experience
- Hyundai Dealer, Dealer Franchise, or other OEM Service/Warranty Management background
- Minimum of 1-2 years of experience working with one or more dealer management systems
- Knowledge of warranty support material
Competencies:
- Excellent problem-solving skills
- Ability to work independently with multi-disciplinary and multi-cultural teams
- Excellent communicator and people motivation skills
- Fluency in English in both written and verbal communication
About MSX International:
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. We welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status, age, or any other characteristic protected by law.
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