Client Service Representative

4 months ago

Suisun City, United States ABC Animal Hospital Full time $19 - $28
ABC Animal is looking to hire an experienced veterinary receptionist.
Prior veterinary reception experience preferred.

We are looking for candidates who have weekend availability.

  • About You:
    • Uphold ethics and promote a culture that is positive and thoughtful.
    • Minimum 1-year experience in a veterinary hospital.
    • Passionate about veterinary medicine and animal well-being.
    • Ability to give feedback to management and not partake in workplace gossip.
    • Maintain a high level of professionalism when interacting with patients, clients, and coworkers.

Responsibilities Include:
  • Greet clients and pets and provide them with a warm welcome.
  • Answering phones, text messages, emails and assisting clients.
  • Schedule appointments.
  • Check clients and pets in and out. Handle payments.
  • Procuring all appropriate documentation from owners and other hospitals.
  • Client communications.
  • Scan paper records into electronic medical files.
  • Comfortable using multiple digital platforms (i.e.: Windows, Gmail, and Google Drive). Our software is Neo, a cloud platform, and we will train you if you have not used this program before. 
  • Provide basic information and advice to clients regarding veterinary services and products.
  • Assist veterinarians and veterinary technicians with administrative tasks as needed.
  • Maintain a clean and organized front office area.

Requirements:
  • High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
  • Minimum 1 year experience as a CSR in a veterinary hospital preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Flexibility to work weekends.

If you are passionate about providing outstanding customer service and enjoy working with animals, we encourage you to apply for this exciting opportunity. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to grab, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is also required to sit at times. The employee must frequently lift and/or move up to 50-75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Details:
  • Job Types: Full-time.
  • Pay: $19.00- $28.00 per hour.
  • Weekend availability.
    Benefits:
    • 401(k)
    • Health + Dental Insurance.
    • Employee discount.
    • Paid Sick Leave required by the law.

About ABC Animal Hospital:
We are a newly renovated and privately owned small animal clinic. We have a 3300 square foot facility with 4 exam rooms, a large treatment area, a surgery suite. We offer on-call specialists that include: internal medicine, cardiology, and surgery.

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